SLBL - Emp Handbook - 2019

Your Responsibilities 12.Confidentiality

Hotel documents are of a confidential nature and must not be released to unauthorized personnel or any third party, failure to comply will lead to disciplinary action. In case you come to know of the existence of any circumstances which may cause threat to the security of the hotel or guest property or breach of confidentiality of information, it must be immediately reported to the management for further action. 13.Fraternization In an effort to maintain the highest level of professional conduct, colleagues of Shangri-La hotel, Bengaluru are not permitted to mix with guests for pleasure or recreational purposes on hotel property without prior permission from their department head. 14.Speaking to the Media The General Manager or a person authorized by him are the only spokespeople for the hotel and can speak to the media. In case a media person confronts you with a query about the Hotel and its operations, you must refrain from giving any views / comments and the fact of a media person approaching you should be brought to the notice of the executive office immediately. 15.Photography Policy Out of respect for guest privacy and in the interest of safety and security, photography in the public areas is not permitted. You are advised to contact the security officer on duty or your immediate supervisor, should you notice any photography being carried out in guest areas. 16.Smoking Smoking is strictly prohibited within the hotel premises. However, you are permitted to smoke in the designated area only.

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