SLBL - Emp Handbook - 2019

3. Use of social media and online activities should not interfere with performing your job responsibilities or commitments to guests.

4. Take care to make sure your social media communications do not damage our business interests or reputation, even indirectly.

5. Be respectful to others when making any statements on social media.

6. Only very few people in our company are official spokespersons for Shangri-La Group or its brands. If you are contacted for comment about Shangri-La Group for publication anywhere, including in any social media outlet, direct the enquiry to your Marketing and Communications Department for their handling. Do not respond without written approval 7. If your duties require you to speak on behalf of Shangri-La Group in a social media environment, you must secure approval in advance from your manager, who may require you to undergo training before you do so and impose certain requirements and restrictions with regard to these activities. 9. If you are uncertain or concerned about the appropriateness of any statement or posting, refrain from posting it until you have discussed it with your manager or Marketing and Communications Department. 10.Official company posts on Shangri-La Group’s public social media channels may be shared on employees’ personal social media channels. However, do not include Shangri-La Group's logos or other trademarks as part of your profile on any social media. 11.Do not share content from internal social media channels such as Yammer or post confidential information about Shangri-La Group on any social media platforms. For example, this would include unannounced hotel openings or new guest initiatives being planned that have not yet been announced. We must not do anything to jeopardise our trade secrets, confidential information and intellectual property. 12.Shangri-La is a publicly listed company traded on the Hong Kong Stock Exchange and must follow the Stock Exchange’s rules regarding certain types of announcements and disclosures. To ensure our compliance, do not discuss financial topics related to Shangri-La Group and/or predictions of future performance. 8. Do not express opinions on behalf of Shangri-La Group via social media, unless expressly authorised to do so by your manager or Corporate Communications.

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