Sustainability – Shangri-La’s Social Responsibility Our Focus Areas
5. Stakeholder Relations – Strength in Partnerships and Communication
Shangri-La is committed to meaningful communication and relevant actions with all its stakeholders. The group aims to always engage them in a clear, honest and respectful way.
In 2012 Shangri-La embarked on its first stakeholder engagement process to collect feedback on issues relating to our CSR and sustainability performance, communications and long-term plans. Through a mix of qualitative (i.e. interviews) and quantitative (i.e. surveys) methods, six survey groups - including Shangri-La colleagues and senior management, corporate clients, NGOs, investors and key suppliers - were engaged with the aim of creating shared value and ownership of CSR into our operations.
4995 is the approximate number of children helped through the “Embrace” projects
83
Made with FlippingBook - Online Brochure Maker