Rooms Division
1. What is our guest loyalty program called and who can become a member? Shangri-La’s guest loyalty program is known as Golden Circle; All guests are entitled to become a member as follows: Enroll when they check in at any of our properties Can sign up for the membership online Invited to be a member by Sales & Marketing
2. What are the tiers of the Golden Circle? Levels of membership are as follows:
- Gold - Jade - Diamond
3. List the benefits of the golden circle tiers. Gold Jade
Diamond
Fresh Fruit
Apart from Gold benefits
Apart from Jade benefits
Cash Advance of 250 USD against credit card
Choice
of
3
amenities
Choice
of
3
amenities
(Including fruits)
(Excluding fruits)
Guaranteed if booking done 72 hours prior to check in reservation
Guaranteed if booking done 48 hours prior to check in Cash advance of 300 USD against credit card Complimentary breakfast at b-café or Horizon club lounge Complimentary upgrade to next category of room if same category is not available Early check in – 8 am Late checkout – 6 pm Choice of wine (house/local) as reservation
Local Newspaper
Complimentary
stay
for
partner
Complimentary breakfast at b-café Complimentary upgrade to next category of room if same category is not available
Early check in – 11 am Late checkout – 4pm
a part of the amenity Choice of newspapers
4. List the channels for the Golden circle enrollment? Golden Circle enrolment can done through following channels: 1. At the time of Check in 2. Directly logging on to the website 3. By invitation 5. List the yearly, monthly and per associate target for Golden Circle enrolment for Front Office. Yearly target : 7500, Monthly target : 625 and per associate : 50
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