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Hours of Operation
• Phone toll free: (800) 322-5448
• Mon-Fri: 8:00am to 5:00pm CST
Have the Following Information When Ordering • Correct item number • Brief product description • Purchase order/credit card information • Reference “After Care”
Payment Terms C.I.A., Mastercard, Visa, Discover or American Express. Net 30 days on approved accounts, interest will be charged at a rate of 1.5% per month for nonpayment after 30 days. Public Institutions, Municipalities and Government purchasers will be extended credit upon receipt of a written purchase orde r. Other organizations desiring credit terms must complete a credit application to qualify. Credit approval can take 10 business days. Upon approval, we will render an invoice for the amount due. Returns Authorized returns in original condition are subject to a 25% restocking fee. Returns will be accepted up to 30 days after shipmentof orde r. Merchandise credits must be returned prepaidwitha returnauthorizationnumberclearlymarkedon thepackage. Certainproducts are custom in nature and non returnable. Shipping Policy Shipping costs are your responsibility unless otherwise negotiated. Kiefer U.S.A. reserves the right to choose the method of transportation unless otherwise specified. Next Day, Second Day and Three Day service is available at extra cost. Call for a quotation on expedited shipping charges. All orders ship prepaid F.O.B. Lindenhurst, Illinois or place of origin unless otherwise negotiated. If warehouse dock is unavailable, extra charges may incur for lift gate delivery. Prices All prices listed or quoted are subject to change without notice. Sales tax will be applied to Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, North Dakota, South Dakota, Pennsylvania, Tennessee, West Virginia, and Wisconsin customers unless a resale/exemption number is on file. We reserve the right to correct catalog mistakes and update pricing without prior notice. Custom Orders Allow 6-8 weeks for delivery of items not in stock. Special order merchandise cannot be canceledonce the order is placed.
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