Madhumita (Madhu) Menon linkedin.com/in/madhumitavmenon
■ Career history: Team Manager, Citi, India Supervisor, Citi, India
Business Unit Coordinator, Citi, India Senior Research Specialist, Citi, India
■ Education highlights: MBA, Warwick Business School, UK BCom, Management Studies, H.R. College of Commerce & Economics - Mumbai University, India
■ Nationality: Indian
■ Languages:
English (native) Hindi (fluent) Marathi (intermediate)
■ Career achievements: Tailored performance improvement plans for 10 - 12
individuals per year over a span of three years. Coached and mentored employees in improving their performance with customised training and feedback sessions. The improvement programme resulted in a better customer experience and a 10% increase year-on-year in positive customer feedback. Managed the transition of a 40-member team from working in the office to working at home, to ensure clients were minimally impacted. 95% of all deliverables were provided to clients within the original deadlines requested. In 2020, led and strategised multiple business continuity plans, ensuring critical business operations ran smoothly. Instrumental in achieving Voice of Employee scores at over 90% across key parameters for three consecutive years. Created a workgroup to help identify gaps in the team and provide workable solutions to management. The key solutions helped to improve team efficiency by 15% through automating workflow management systems.
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