Keshav Pillai linkedin.com/in/keshavrpillai
■ Career history: Senior Business Development Executive, Freshworks Inc, India Business Analyst, BNP Paribas India Solutions Pvt Ltd, India ■ Education highlights: MBA, Warwick Business School, UK BEng, Computer Science, Loyola-ICAM College of Engineering and Technology, India
■ Nationality: Indian
■ Languages:
English (native) Tamil (intermediate)
■ Career achievements: Led communication between more than 400 customers across Europe and internal functional teams to deploy bug fixes, address growing requirements and finalise contracts. This led to a 15% increase in revenue within the first six months from an account book worth US$110,000 in monthly recurring revenue. Onboarded 150 new customers in 2020, resulting in a US$480,000 increase in the company’s annual recurring revenue. This also led to achieving 137% of the assigned target and being awarded a seat in the President’s club for sales performance (2020). Introduced a system to manage incoming live chats from customers by splitting them into dedicated time slots, handled by specific team members. This resulted in bringing the number of missed customer interactions via live chat close to nil, leading to the faster processing of customer requests.
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