job description
Job Title: Reports to: Accommodation Manager Department: Operations Regional Operations Manager Direct Reports: Assistant Accommodation Manager, Administrator, Resident Assistant Role Profile The Accommodation Manager is a critical role for the success of our communities, you’ll manage the residence; maximising income through effective budgetary management as well as maintaining year-round occupancy levels. You will coordinate all functions essential to delivering first class service to our student residents. This will include repairs, cleaning and security through a mix of directly-employed staff and external contractors. aparto provides a warm, welcoming and exciting place to live. The Accommodation Manager should enjoy developing a professional but personal relationship with our student customers, parents and universities. Main Duties The varied role involves: • To take full operational and commercial responsibility for the residence • Ensuring a warm, welcoming environment to students, parents and visitors to the site • Responding to tenant queries and maintenance issues throughout the academic year • Ensuring your site is a safe environment in which to live and work • Prompt collection of rents and controlling the budgetary targets for the site • Marketing and promotion of the accommodation • Undertaking regular inspections of flats • Undertaking routine daily/weekly safety inspections and updating the web based safety management system • Establishing and developing working relationships with suppliers and contractors • Being part of the out of hours rota for emergencies • Supporting the management of the residence in compliance with ANUK National Code of Standards • Working with University accommodation team delivering a quality service • Active liaison with Universities including attending regular meetings with relevant bodies
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