Accommodation Manager Reading Candidate Information Pack
who are we?
aparto is an accommodation and student experience provider based in the UK, we want to provide amazing experiences in all of our communities by investing in our people, our facilities and our brand. Our approach to student housing is slightly different. We believe in student homes, not student rooms, and we want to provide the best experience possible. We strive to constantly improve. To take feedback from our teams, our residents and our business partners. We aim to provide safe, fun places to live and work. Our buildings are more than just somewhere to stay, they are places our students can unwind, get involved in events and meet like minded people from across the globe. Student experience is at the heart of our business.
That feeling of being at home; it’s a tricky state to achieve.
This is our approach: • provide friendly service that can be depended on • foster a strong identity and sense of belonging • spark an active community to be a part of
We call it our commitment to community. It not only means excellently-designed communal areas, but regular events and fun initiatives – like brewing your own ale or down-time with one of our resident pets.
our values
Provide a friendly service that can be depended on.
Foster a strong identity and sense of belonging.
Spark an active community to be a part of.
about the town and property
Queens Court is located in prime location to the University of Reading, a vibrant student community that is home to more than 395 students. Our facilities include:
Gym & fitness studio Cinema room Full events programme 24 hour CCTV and reception
Amazing team Quiet study spaces
Secure bike storage
On-site laundry
Queens Court offers an impressive 14 different room types, from studios to twodios to duplex apartments. All the rooms are fully furnished. We offer yearly contracts and term time contracts to meet the needs of our residents.
job description
Job Title: Reports to: Accommodation Manager Department: Operations Regional Operations Manager Direct Reports: Assistant Accommodation Manager, Administrator, Resident Assistant Role Profile The Accommodation Manager is a critical role for the success of our communities, you’ll manage the residence; maximising income through effective budgetary management as well as maintaining year-round occupancy levels. You will coordinate all functions essential to delivering first class service to our student residents. This will include repairs, cleaning and security through a mix of directly-employed staff and external contractors. aparto provides a warm, welcoming and exciting place to live. The Accommodation Manager should enjoy developing a professional but personal relationship with our student customers, parents and universities. Main Duties The varied role involves: • To take full operational and commercial responsibility for the residence • Ensuring a warm, welcoming environment to students, parents and visitors to the site • Responding to tenant queries and maintenance issues throughout the academic year • Ensuring your site is a safe environment in which to live and work • Prompt collection of rents and controlling the budgetary targets for the site • Marketing and promotion of the accommodation • Undertaking regular inspections of flats • Undertaking routine daily/weekly safety inspections and updating the web based safety management system • Establishing and developing working relationships with suppliers and contractors • Being part of the out of hours rota for emergencies • Supporting the management of the residence in compliance with ANUK National Code of Standards • Working with University accommodation team delivering a quality service • Active liaison with Universities including attending regular meetings with relevant bodies
person specification • A good working understanding of tenancy management and housing legislation • A good handle on sales and marketing with a proven track record of results • Experience of managing a budget of £1m or more • Good numeracy and literacy skills in order to write reports, and present performance indicators • Strong IT skills (Microsoft Office) • Able to communicate effectively with people at all levels (orally and in writing). • Good problem solving skills/ability to use own initiative • Student accommodation or leisure experience (transferable skills) • Experience of offering pastoral care and spotting the issues that affect students • Knowledge of the issues surrounding students • Ability to handle sensitive issues • Influencing skills and a professional outlook on challenging issues • Responsive to all queries • Strong customer service skills • Outgoing and happy member of a team • Enthusiastic • Willingness to get involved in social functions i.e. Halloween, Christmas and Student Open Days etc. • A desire to learn and to continually develop • Willing to attend relevant training days/sessions • Eager to seek feedback and review ways to do things better NB: This job description list is not exhaustive and may alter in light of the changing needs of the business. You may be required to undertake other duties from time to time as the company may reasonably require.
application process
Applications should consist of a CV and covering letter (no more than one side of A4). Applications should be sent to Charlotte Turedi (charlotte.turedi@mrgpeople.co.uk) or Hayley Mintern (hayley.mintern@mrgpeople.co.uk).
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