themself will struggle to trust others and cannot create a real sense of trust in the team. Real trust does not come only from success. It comes from going through difficulty. A person who has never struggled, never fallen, and never stood up again cannot understand how deep trust really is. Light and dark exist together. Without the dark, the light has no meaning. Without struggle, trust does not grow strong roots. When trust is missing, every part of the organization slowly wears down. Relationships become weaker, cooperation becomes fragile, and the whole structure becomes difficult to repair. Trust in an organization is a bit like a game of Jenga. You build it piece by piece, slowly and carefully, and for a long time, everything seems solid. But once the balance is lost, the whole structure can fall much faster than it was built.
Trust also has another important quality. It cannot be created by command. You cannot say, let’s build trust now. You cannot tell people, trust me, and expect them to believe you.
What looks strong in the moment often depends on many small pieces placed long before. Trust also has another important quality. It cannot be created by command. You cannot say, let’s build trust now. You cannot tell people, trust me, and expect them to believe you. Brené Brown explains this with that strong image of the marble jar. Over time, the marbles collect, and trust grows. But when trust breaks, you cannot fix it with tape. And maybe the most important thing about trust is this. It is not built in the middle of a crisis.
Imagine your company is going through a crisis. The one thing that will help you get through it is trust. But you cannot build that trust in two days. When the crisis arrives, it is already too late. The jar must have been filling for a long time. Trust does not appear suddenly. It grows through small actions, small words, and small moments of consistency repeated every day. In the end, trust does not appear in a moment, but it can disappear in one. And maybe the most important question for any leader is this. Are we putting marbles into the jar every day, or are we emptying it without noticing?
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ISSUE 22 GLOBAL PAYROLL MAGAZINE
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