Personnel Manual

 Document and report to the supervisor all problems, suggestions or customer comments, hazards, injuries, safety violations, breakage, damage, etc.  Report all injuries when they happen, not at the end of the shift  Immediately transport the injured workers to the physician/clinic specified by the office staff  Communicate with other team members and delegate duties  Attend and participate in all staff meetings  Manage customer and employee relations  Properly use and maintain the MOLLY MAID vehicle  Properly use and maintain all cleaning supplies and equipment provided by the company  Conduct basic repairs and preventive maintenance to vacuum cleaners  Report all deficiencies in or unusual characteristics of the MOLLY MAID vehicle or equipment  Ensure that the team has sufficient quantities of approved cleaning supplies  Document all route activity and customer cash receipts using the proper forms and filling them out completely and legibly.  List names of teammates on team leader daily schedule  Keep route book neatly organized and secure and keep its contents confidential  Sign team leader’s schedule  Abide by all rules, regulations, and policies contained in the employee handbook, safety manual, cleaning manual, and employment agreement including active participation in identifying, reporting, and correcting situations that affect safety, quality, and customer satisfaction  Fulfill all the essential functions of a home service professional  Fulfill all other duties and responsibilities assigned by the company

Customer Service Representative

Hire a customer service representative prior to opening. The main responsibility is to drive sales by effectively booking new customers and delivering excellent customer service to the existing customers. See description of experience needed, job requirements/qualifications, training needed, and recommended job duties in the Office Infrastructure Guidebook.

MOLLY MAID Personnel Manual Copyright  2015, Molly Maid, Inc.

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