Table of Contents
1. Introduction 4 1.1 The Personnel Opportunity..................................................................................................................... 4
2. Employment Process 6 2.1 Employment Process Overview ............................................................................................................ 6 2.2 Staffing Needs................................................................................................................................................ 7 2.3 Basic Qualifications Your Employees.................................................................................................. 7 3. Job Descriptions 9 3.1 Introduction ................................................................................................................................................... 9 3.2 Elements of a Good Job Description .................................................................................................... 9 3.3 Home Service Professionals (HSP).....................................................................................................10 3.3.1 Essential Job Functions..................................................................................................10 3.3.2 Essential Functions of the Team Leader Job ........................................................11 4. Employee Recruiting 14 4.1 Introduction .................................................................................................................................................14 4.2 Employee Referrals...................................................................................................................................14 4.3 Community Recruiting Options.................................................................................................14 4.4 Internet Recruiting..........................................................................................................................16 4.5 Job Fairs ...............................................................................................................................................17 4.6 Online and Newspaper Classifieds...........................................................................................17 5. Employment Inquiries 22 5.1 Screening and Interviewing ..................................................................................................................22 5.1.1 First Impressions ...................................................................................................................................22 5.2 Effective Phone Screening......................................................................................................................22 27 6.1 Introduction .................................................................................................................................................27 6.2 Use a Legally Compliant Application.................................................................................................27 6.3 The EEOC .......................................................................................................................................................27 6.4 What Questions Can I Ask? ....................................................................................................................28 7. Employment Application 30 8. Interviewing Applicants 33 8.1 Introduction .................................................................................................................................................33 8.2 Interview Outline.......................................................................................................................................33 8.2.1 Opening the Interview .........................................................................................................................33 8.2.2 Body of the Interview...........................................................................................................................34 8.2.3 Closing the Interview ...........................................................................................................................34 8.3 Objective of the Interview......................................................................................................................34 8.4 Interview Opportunities .........................................................................................................................34 8.5 Interview Questions .................................................................................................................................35 8.6 Tips on Note-Taking .................................................................................................................................39 8.7 Open-Ended Questions for a Structured Interview..........................................................40 8.8 Closing the Interview ...............................................................................................................................42 8.9 Additional Interviews ..............................................................................................................................42 8.10 Fill out the Interview Checklist.........................................................................................................42 9. Background Checks 44 9.1. Introduction ................................................................................................................................................44 5.3 Questions You Should Not Ask ...........................................................................................23 5.4 Information to Give Over the Phone................................................................................23 5.5 Scheduling a Personal Interview.......................................................................................24 6. Accepting Applications
MOLLY MAID Personnel Manual Copyright 2015, Molly Maid, Inc.
Page 1
Proprietary and Confidential Information
Made with FlippingBook flipbook maker