1. Introduction
1.1 The Personnel Opportunity The policies contained in this manual are suggestions only, unless otherwise noted. You are responsible for the brand standards and for having your staff uphold them at all times. They are not optional. The suggested policies in this manual may be, in whole or in part, inconsistent with state, local or federal law as interpreted in your jurisdiction. DO NOT use these policies without first seeking competent LOCAL legal counsel and/or consulting your State Labor Board. The MOLLY MAID employment process is the foundation of a successful business. Customer satisfaction and loyalty is achieved when employees are carefully selected, trained, and motivated. Happy employees perform better and have a significant impact on customer retention. The employment process can be the business’ most challenging aspect. Our “final product” is a service delivered through the efforts of our employees, the personnel opportunity must be addressed with ever-increasing skill, expertise and, perhaps most importantly, follow-up. Your staffing needs grow with your business’ growth, and a continuous flow of applicants can yield qualified prospective employees when you need them. Stay in touch with these applicants and let them know of your progress and potential timing for hiring them. This can: Make sure good prospects have not found employment elsewhere Elevate the applicants’ expectations of employment with your MOLLY MAID business, which may extend their period of availability. New MOLLY MAID franchises experience greater employee turnover as they ramp up. Prepare for this by making recruitment an ongoing process with a
steady stream of applicants. Keep their applications on hand and communicate regularly with the applicants to update them about employment opportunities. The longer you are in business, the more skilled you become in handling personnel issues. Your increased skill comes from good, old-fashioned experience and will help reduce employee turnover.
The rigorous physical demands of the work can limit an employee’s longevity and their ability to become “career” employees. At MOLLY MAID longevity is measured in years, not decades. While the termination of a valued employee is disappointing, it provides advancement opportunities for those who want to continue on a career path at your MOLLY MAID business.
MOLLY MAID Personnel Manual Copyright 2015, Molly Maid, Inc.
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Proprietary and Confidential Information
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