6 Warranty RimCi RTT Engineered Solutions has a full one year Warranty on all parts and materials. This warranty does not extend to include labor costs for the replacement of parts or materials covered under warranty. If a part is believed defective, please notify our Customer Service Department. A replacement item shall be shipped and regular freight shall be paid by RTT Engineered Solutions .
If RTT requires the defective part to be returned, appropriate return freight costs shall be paid by RTT .
IMPORTANT: Before returning the defective part(s), you must first get an RGA (Return of Goods Authorization) from our Customer Service Department. A copy of the RGA document MUST be included with the returned item(s). The Seller warrants to Buyer that the equipment mentioned herein shall be free from defects of materials or workmanship under normal use and maintenance for a period of one (1) year from date of shipment. The liability of Seller under this warranty shall be limited to the repair or replacement, at Seller’s option, of any part or component which may prove to be defective under normal use, service and maintenance after Seller, in its sole discretion, determines same to be defective. Said warranty is conditioned upon Buyer giving Seller immediate written notice of an alleged defect and refraining from the attempted repair of alleged defects without prior written consent of Seller. The Seller makes no warranty whatsoever with respect to accessories or components not supplied by Seller. For any components purchased by Seller for use on or in conjunction with the equipment which is the subject of this contract, the Seller extends to the Buyer only the same warranty granted to Seller by the component vendor or manufacturer. THIS LIMITED WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY OTHER WARRANTIES (EXPRESS OR IMPLIED) INCLUDING WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR PARTICULAR PURPOSE AND OF ANY NON-CONTRACTUAL LIABILITIES INCLUDING PRODUCT LIABILITIES BASED ON NEGLIGENCE OR STRICT LIABILITY. EVERY FORM OF LIABILITY FOR DIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES OR LOSS IS EXPRESSLY EXCLUDED AND DENIED. IN NO CASE SHALL RTT SPRAY BOOTHS LIABILITY ON THIS WARRANTY EXCEED THE AMOUNT OF THE PURCHASE PRICE. The performance and safety of the equipment mentioned herein is contingent upon proper installation, the use of suitable process materials and operation and maintenance by properly trained personnel. During the warranty period, RTT Engineered Solutions will repair or replace, free of charge, any parts that RTT Engineered Solutions has verified to be defective in materials or workmanship. If inspection of the equipment does not disclose any defect in workmanship of material, repairs will be made at a reasonable charge, which will include the costs of labor, materials and transportation. 6.1 r eturnIng I teMs F or c redIt RTT Engineered Solutions will take back any standard stocked items returned and issue a credit, less a 15% handling and restocking fee. Customer is responsible for all Freight Charges and the item MUST be returned in its original condition. If the item is damaged in transit you will not receive credit. RTT will mark the Bill of Lading “Damaged” and send you pictures of the damaged item. For custom or non-stock special order items you must contact our Customer Service Department to determine is the item may be returned. Any restocking charges shall be determined on a case by case basis.
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