If an item needs to be returned, RTT will issue you an RGA (Return Goods Authorization) form. Please ensure that a copy is sent back with returned item(s). Without an RGA the product may be lost or returned to stock with no credit issued. Please note that in some cases the freight may be more than the item is worth when credit is received. 6.2 B ack c harges F or M aterIal a nd l aBor RTT Engineered Solutions shall not be held responsible for any Back-Charges incurred for materials or labor without prior written consent. Should a problem arise, please notify RTT immediately. Once the issue is investigated, should costs be incurred, an amount shall be agreed on by both parties before-hand. Do NOT attempt modifications or repairs without prior consent as this may void further warranty repairs or credit. RTT will not accept back-charges associated with late delivery.
Please address warranty repairs to:
RTT Engineered Solutions 2975 Discovery Blvd Rockwall, TX 75032 Attention: Customer Service
For all electrical and gas control service issues please direct to:
RTT Engineered Solutions 2975 Discovery Blvd Rockwall, TX 75032 Attention: Controls Engineering Manager
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