JOB DESCRIPTION
Job Title: Building Manager Reporting to: Property Manager Department: Property Management
1. Role Overview
Reporting to the Property Manager, the Building Manager will manage Park House and Pall Mall and any other properties the REM Board shall allocate. The Building Manager will supervise all aspects of the day to day operation and maintenance of the property (including the immediate supervision of staff and suppliers) to ensure required standards are achieved and maintained.
The Building Manager will instigate regular liaison with occupiers to facilitate their use of the building and establish and maintain excellent working relationships with all relevant internal and external stakeholders.
The Building Manager will be responsible for the budgets within the buildings and will provide robust and efficient management information to support the optimum management and commercial performance of the building. The Main objectives of the role are as follows:
• Achieve first class levels of customer service and satisfaction to occupiers. • Provide professional and efficient management services at all times.
• Proactively assist the Asset Manager in value creation. • Adhere to prevailing REM Policies and Procedures. • Communicate effectively. • Produce and/or assist in the production of high quality reports and budgets in a timely manner. • Provide support to the line manager, management team and occupiers as required. • Keep the Property Manager updated on matters affecting the properties, ensuring a prompt response from team members and contractors
This role is office-based and therefore the normal hours of work required are from 9:00 am to 5:30 pm, each day of the week from Monday to Friday (inclusive) with one hour for lunch break.
2. Key Responsibilities
Tenant liaison & relationships
• Establish and develop excellent Landlord/Tenant relationships. Hold regular meetings both with Tenants as a group and on a one to one basis maintaining tenant satisfaction and delivering the highest level of service. • Liaise with Property and Asset Managers to assist in Landlord/Tenant commercial relationships. • Oversee (or co-ordinate handling of by Fit-out Manager/Building Surveyor) Tenant alterations and other works to ensure they are undertaken in accordance with the Licence for Alterations, attending pre-start meetings as required. • Be responsible for the delivery of optimum performance of Park House and Pall Mall (or any other properties as required). • Liaise with the Tenants and provide assistance on all relevant tenant and landlord related services, projects, fit-out requirements, service charge queries, arrears and other functions which may be necessary from time to time. • Liaise with the residential tenants with discretion as required. • Ensure Tenants and all parties concerned are informed of any necessary close down or testing of plant, fire systems or breakdown that will affect them in any way.
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