Commercial performance
• Take responsibility for the preparation of the annual service charge (and other) budgets and monitoring of the financial performance throughout the year, providing quarterly operating analysis as required. • Ensure compliance with the RICS Service Charge Code of Conduct. • Ensure that such works planned within budgets are covered by, and are implemented effectively and economically within programme dates, in a manner fully compliant with company procedures. • Record and schedule all energy/fuel costs and consumptions including humidity levels and daily indoor/ outdoor temperatures as required. Ensure the data is analysed on a regular basis and any necessary action taken to implement savings. • Provide robust and efficient management information to support the optimum commercial performance of the building. • Provide input for the Quarterly Asset Reports and report on compliance, policies, procedures and audits as required. • Set operational objectives for the building management teams and lead them to achieve these. • Ensure agreed services are provided in compliance with lease obligations, operational standards and quality assurance requirements. • Ensure all works are carried out efficiently and economically and that the required records are maintained. • Carry out daily quality checks of all common areas and areas managed by REM, being proactive in addressing all issues. • Responsibility for the procurement of services, in conjunction with REM Head of Facilities Management, to include defining the scope of service for all facilities management service contracts for Park House and Pall Mall, in accordance with REM Management procurement guidelines. • Put procedures in place to ensure that insurance requirements are met. • Take the role of Silver Command for the buildings in an incident on a rota basis. • Ensure all building and client service contracts are managed to include monthly KPI reviews in order to achieve high service levels. • Raising and approving purchase orders on the POM system. • Managing and auctioning requests from tenants from the Helpdesk system. • Providing Permits to Work as requested by contractors. • Overall responsibility for the operational back of house areas, including welfare facilities. • Ensure the rapid turnaround of the residential apartments between lettings. Operations & Procedures
Supplier & external relationships
• Establish and develop good relations and partnerships with various authorities and local agencies, notably the Local Authority, Police, Fire Brigade and public transport providers.
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