Retailers using AI-driven analytics are reducing stock-outs by 30%+ and cutting excess inventory carrying costs. The data infrastructure supporting this is a direct technology sale. TRENDS
OPPORTUNITIES PARTNER ACTION: The fastest payback conversation in retail is shrink reduction. Ask “What percentage of your inventory budget is lost to shrink each year? Have you calculated what a 20% reduction would mean to your bottom line?” USE CASES BY PATHWAY CX and UC: AI-driven virtual assistants handle product inquiries, recommendations, and real-time support across web, mobile, and in-store channels simultaneously—reducing pressure on associates while improving conversion. Mobility: Associates equipped with tablets or smartphones process transactions anywhere in the store, provide shelf-level product lookups, and accept payment curbside or at pop-up locations. Networking and connectivity: High-speed connectivity powers real-time video analytics, AR-assisted shopping experiences, and self-checkout kiosks simultaneously. Retailers running Wi-Fi 5 or older are throttling their own technology investments. Security: Multi-factor authentication, endpoint security, and AI-powered surveillance protect customer payment data, prevent inventory theft, and document incidents for loss prevention investigations. POS and Payments: NFC-enabled terminals support Apple Pay, Google Pay, and tap-to-pay. Customers who cannot pay contactless increasingly choose to shop elsewhere. Cloud: Cloud analytics predict sales trends by SKU, location, and time period–giving buyers and store managers the data they need to optimize pricing, promotions, and reorder quantities.
Real-time inventory management via RFID prevents the two most expensive retail problems: the item that’s out of stock when a customer wants it, and the item sitting in the back room when it should be on the shelf. IoT sensors provide foot traffic analysis, dwell time measurement, and queue detection, enabling retailers to optimize staffing, product placement, and checkout capacity in real time. PCI-DSS compliance requirements continue to evolve. Retailers without point-to-point encryption on payment infrastructure face growing liability exposure. Cloud-connected POS systems give operations managers real-time visibility into sales, inventory, and performance across every location–from any device, anywhere.
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