WARRANTY INFORMATION
3-year warranty Products
2-year Warranty Batteries & Charger
3 years from the original date of sale to the first domestic user. (2 years batteries & chargers)
90 days from the original date of sale to the professional/commercial user.
90 days from the original date of sale when used for hire.
A reduced warranty period of 90 days applies to those items which are subject to normal wear and tear (e.g. but not limited to wheels, tyres, cutter bars, cylinders, cutting blades, blade boss, belts, cables, nylon line & spool, collection bags, engine spark plugs, electric plug fuses).
Engines are supplied with a separate warranty to the machine. The engine manufacturer’s warranty statement which will be supplied within the engine instruction manual. All enquiries and warranty repairs should be discussed with the engine manufacturer or approved warranty repair dealer.
90 days from the original date of purchase for Replacement Spare Parts (unless normal wear & tear component, which is covered for 30 days).
All machines’ must be serviced within the first 12 & 24 months from the original date of purchase to comply with the warranty (if applicable), failure to do so will invalidate the 2nd & 3rd years of the warranty.
Should you customer experience an issue with the Handy product, please contact Webb Customer Service Team in the first instance:
cs@webbgardenpower.co.uk or 01793 333212 - Option 2
When contacting Webb, please ensure that you have the following information readily available:
- The customers date of purchase - The machine model number - A full description of the fault
This will speed up the process of assistance. Your call will be handled by a Customer Service Advisor, who will inform you of the best course of action.
Alternatively, refer your customer to their nearest Approved Service Dealer. A Dealer Locator can be found at: www.webbgardenpower.co.uk
Call 01793 333220 or email sales@handys.co.uk 120 120
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