FREQUENTLY ASKED QUESTIONS MRes/PhD Programmes
1.8.
Does it matter which email address I put on my application? Yes
Applicants using email servers/providers 126.com, 163.com, Sina.cn and QQ.com may have difficulty receiving email messages from the Admissions Service. Students should use their university email account or Yahoo, Gmail, Hotmail or similar commercial email providers when making an application.
2. AFTER APPLYING: What should I know? 2.1. Once I have submitted my application can I access it? Yes
Once you have applied you will receive 2 automated emails from the admissions system. The first email will be an acknowledgement of the application. The second email will arrive within 48 hours later and ask you to register for an ITS account. This will enable you to access your Applicant Portal and view the status of your application.
Please note: If your application is incomplete it will not be possible for you to upload supporting documentation until you have registered for an ITS account.
If you have difficulties logging in you will need to contact Application Support. The Doctoral Programmes Office or PG Admissions Service cannot reset or resolve application access issues. All queries will be referred to Application Support.
2.2. Will I hear from the Doctoral Programmes Department? Yes.
When the department has received an application and reviewed it, you will receive an acknowledgement email.
If your application is incomplete and further information is required in order to progress the application, details will be provided as well as a deadline date by which you should complete the application.
An application must be fully complete before it can be considered.
2.3. I have forgotten my login details, what should I do?
The Applicant Portal has a ‘forgotten your password’ link which will email you a new password.
Please enter the password manually, as copying and pasting it can sometimes generate an error. If you do not receive the requested new password, this is because it is automatically sent to the email address you used to register an account, and this will have contained an error. If this is the case, please register a new account with a different email address.
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