THE ROLE
• Recruit, appoint and retain sufficient skilled staff to meet the needs of the services required to promote customer satisfaction taking full responsibility for ensuring that the expertise is in place to meet the strategy of the unit.
• Responsible for ensuring that all staff within retail catering are appropriately appraised and developed
• Take responsibility for the management of any staff grievances and disciplinary matters, in line with University policy and procedures • Ensure that effective two way communication takes place throughout all levels of the retail catering operation, and that appropriate arrangements are in place for regular management and team meetings • Undertake all aspects of the role in line with Commercial and Campus Support Services’ and the University’s values and standards, including the Leadership and Management standard.
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