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Invest in Professionalism
Communication Skills Interpersonal Skills Skills and Strategies for De-escalating Conflict Establish Appropriate Protocols Continuing Education and Professional Development at all levels
Relationships Make a Difference
Ideal World
Destructive Situation No or Limited Contact Anger & Acrimony No Protocol Counterpart’s Issues/Concerns Unknown Negative History of Interaction Crisis Situation
Positive Relationship Receptive Attitude Protocol in Place Counterpart’s Issues/Concerns Considered. Positive History of Interaction Business as Usual
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