OCS Annual Outcomes Report 2014-2015
Contents
Mission, Vision and Values ............................................................................... 1 Who We Are ….............................................................................................. 2 • Our Services............................................................................................. 3 Message from the Chair .................................................................................. 4 • Thinking About Resilience ….......................................................................... 4 Message from the Executive Director ................................................................. 5 • This Year in Reflection … ............................................................................. 5 Volunteers and Donors ................................................................................... 7 • Thank You Volunteers! ................................................................................ 7 • Thank You Donors! ..................................................................................... 9 Accreditation 2015.......................................................................................12 • Organizational Strengths ............................................................................. 12 OCS Human Resources Report..........................................................................14 • Achievements in 2014-15 ............................................................................ 15 • Quality Improvements ................................................................................ 15 • Employee Recognition................................................................................ 16 • 2014 Turnover Report ................................................................................ 17 Staff Satisfaction..........................................................................................19 The Positives ...................................................................................... 20 The Challenges .................................................................................... 21 The Response...................................................................................... 21 Client and Stakeholder Satisfaction - All Programs ................................................22 Programs and Services...................................................................................23 • Counselling Services (CS) ............................................................................ 23 1. Family Counselling (FC) ...................................................................... 23 2. Suicide Prevention, Education and Counselling (SPEAC)................................. 24 3. Sexual Abuse Counselling (SAC) ............................................................. 25 • Special Services for Children and Families/Behaviour Intervention Services ................ 26 • Family Intervention Services (FIS) .................................................................. 27 1. FSD, QRP, FSO, SPYC.......................................................................... 27 2. Nobody’s Perfect .............................................................................. 28 3. Supervised Access Program .................................................................. 28 • Employment Services ................................................................................. 29 Whalley WorkBC Employment Service Center (WESC)....................................... 29
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