OCS Annual Outcomes Report (2014-2015) | 1 |
Contents | 3 |
Mission, Vision and Values | 5 |
Who We Are … | 6 |
Our Services | 7 |
Message from the Chair | 8 |
Thinking About Resilience … | 8 |
Message from the Executive Director | 9 |
This Year in Reflection … | 9 |
Volunteers and Donors | 11 |
Thank You Volunteers! | 11 |
Thank You Donors! | 13 |
Accreditation 2015 | 16 |
Organizational Strengths | 16 |
OCS Human Resources Report | 19 |
Achievements in 2014-15 | 19 |
Quality Improvements | 19 |
Employee Recognition | 20 |
2014 Turnover Report | 21 |
Staff Satisfaction | 23 |
The Positives | 24 |
The Challenges | 25 |
The Response | 25 |
Client and Stakeholder Satisfaction - All Programs | 26 |
Programs and Services | 27 |
Counselling Services (CS) | 27 |
1. Family Counselling (FC) | 27 |
2. Suicide Prevention, Education and Counselling (SPEAC) | 28 |
3. Sexual Abuse Counselling (SAC) | 29 |
Special Services for Children and Families/Behaviour Intervention Services | 30 |
Family Intervention Services (FIS) | 31 |
1. FSD, QRP, FSO, SPYC | 31 |
2. Nobody’s Perfect | 32 |
3. Supervised Access Program | 32 |
Employment Services | 33 |
Whalley WorkBC Employment Service Center (WESC) | 33 |
Early Years (0-6) Programs (Pregnancy, Parenting and Child Care Services) | 36 |
1. Healthiest Babies Possible (HBP) | 36 |
2. First Steps (FS) | 38 |
3. Child Care Options Resource and Referral (CCRR) | 40 |
4. Growing Together Daycare (GTD) | 41 |
5. Family Resource Programs (FRP) | 42 |
6. Bridgeview Child Care Center (BVCC) | 45 |
Fraser Health Crisis Line (FHCL) | 48 |
Immigrant Settlement Services | 51 |
1. Immigrant Settlement Program (ISP) | 51 |
2. Moving Ahead Program (MAP) | 53 |
Stopping the Violence Services | 58 |
1. Transition Houses | 58 |
2. Threshold Multicultural Outreach (TMO) | 61 |
3. Children and Youth for Domestic Peace (CYDP) | 62 |
Mental Health and Supported Community Living Services | 63 |
1. Clubhouses | 63 |
2. Supported Community Living and Housing Programs | 64 |
3. Youth Supported Independent Living | 66 |
4. Transitional Living Program (TLP) | 67 |
Homeless and Housing Services | 70 |
Youth and School-based Services | 72 |
1. Youth Services | 72 |
2. Services to Access Recreation and Resources Program (STARR) | 74 |
3. Options for Schools (OFS) | 76 |
Committee Highlights | 77 |
Health & Safety Committee | 77 |
Diversity and Inclusion Committee | 78 |
Community Profile Committee | 79 |
Staff Training and Development Committee | 81 |
Social Wellness Committee | 83 |
Performance Quality Improvement (PQI) Committee | 84 |
Achievements of Note 2014-2015 | 85 |
Financial Report | 89 |
Treasurer’s Report | 89 |
Funders | 93 |
back cover | 96 |
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