OCS Annual Outcomes Report 2014-2015
2. Nobody’s Perfect
Score of 4 or More (%)
Scale (1 to 5;1 = dissatisfied, 5 = satisfied)
Overall I was satisfied with the services provided.
29/70 (41%) report 5
100%
I felt welcomed and respected by staff in the program.
29 report 5
100%
My needs and goals were addressed.
29 report 5
100%
I learned new parenting skills.
29 report 5
100%
I know more about resources in the community.
28 report 5; 1 report 4
100%
I was involved in deciding what subjects we would cover in the group.
29 report 5
100%
3. Supervised Access Program
Average Score (1 to 5; 1 = dissatisfied, 5 = satisfied)
Overall, I felt supported by staff during supervised visits.
5
Overall, I learned new parenting skills.
5
I am treated with courtesy and respect in this program.
5
Staff in the program was professional, skilled and knowledgeable.
5
I would recommend friends or family to this program/service.
5
Overall, I am satisfied with the services I received.
5
Quality Improvements in Family Intervention Services this Year • Delivered 91.25% of contracted deliverable hours of Supervised Access to our funder. This indicates that the program usage has increased over the previous year by 6.5%. • All programs have implemented the new client management system (Nucleus). Program files currently consist of both hard copy files and electronic files (“hybrid files”). Currently expediting the transition to full electronic files (paperless) with scanners currently being installed for all staff. • Many program staff have been trained to facilitate domestic violence groups and will be leading groups in conjunction with partner agencies in 2015-16. • QRP served 44% more families this past fiscal year than the previous year, thus the increase in staffing level from 4.5 to 5.5 FTEs in December 2014. • Punjabi, Hindi and Spanish are common languages amongst these programs. Thus, programs have ensured that staff are available who can speak these languages, and have access to interpreters for less common languages. • File review processes were modified to work with the new electronic file system, to continue to ensure that client files are regularly monitored for accuracy and completion.
Page 28
Made with FlippingBook - professional solution for displaying marketing and sales documents online