OCS Annual Outcomes Report 2014-2015
Client and Stakeholder Satisfaction - All Programs
Client Feedback
2011/2012
2012/2013
2013/2014
2014/2015
•
Percentage of clients satisfied with OCS programs • Percentage of clients who felt welcomed and respected • Percentage of clients who felt their goals were met
96.0%
97.8%
96.5%
96.9%
96.9%
97.6%
95.7%
97.2%
93.0%
92.7%
90.9%
91.1%
Funder and Community/Partner/ Stakeholder Feedback
2011/2012
2012/2013
2013/2014
2014/2015
• Percentage of stakeholders satisfied with OCS programs and staff’s skills and service • Percentage of stakeholders who felt the programs were welcoming and respectful Percentage of stakeholders who would recommend an OCS program/refer to it again ~results include “always” and “almost always” responses •
97.2%
98.2%
97.3%
97.5%
97.2%
97.0%
97.2%
97.3%
86.7%
98.1%
97.8%
94.8%
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