OCS Annual Outcomes Report 2014-2015
Immigrant Settlement Services 1. Immigrant Settlement Program (ISP) 2. Moving Ahead Program (MAP)
1. Immigrant Settlement Program (ISP) Canada Immigration and Citizenship (CIC) funded settlement services started on April 1, 2014 and will continue until March 2016. The new funding model focused on the following services: • Needs Assessment and Referrals • Information and Orientation • Employment-Related Services • Community Connections and Support Services (childminding, translation & interpretation, and transportation assistance) BC Settlement funding: We also received one-year of ‘top-up funding’ from the BC provincial government to provide settlement services from April 1, 2014 to March 31, 2015 to clients who are not eligible for such services under the CIC settlement program. This program provided services to naturalized citizens, temporary foreign workers and provincial nominees who are still awaiting a letter of approval for permanent residency from the federal government. The program provided information, referral and support in English, Korean, Punjabi and Vietnamese. Additional funding from CIC: ISP was responsive to unmet/emerging client needs and demands by continuing to adjust course materials, locations and schedules as well as proposing new and additional activities, which were approved for temporary funding from CIC starting in September, 2014 until March 31, 2015. These activities were English Conversation Circle and Older Youth/Young Adult Support Group (Pathfinders). • Arabic worker hours were increased by 7 more hours because we are seeing a lot more Arabic speaking clients, mostly high need refugees, who require a great deal of support. • We are also seeing more clients who have sufficient English but still need settlement supports so we added 3 hours per week. • Hired a Program Assistant because we recognized the need for support in following areas: • program, workshops and courses promotion and marketing • creating and/or streamlining program forms and assisting settlement worker with development of flyers and posters • expanding online registration process such as creating Newcomers Tour registration link on the City of Surrey website. Utilization of Wage Slippage: With settlement officer approval, the following changes were made to the program: These services are for PR holders, GAR’s, Protected Person’s (Refugees), CIC ‘Selected Individuals’ and Live-in-Caregivers.
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