OCS Annual Outcomes Report 2014-2015
Outcomes in Immigrant Settlement Program this Year Immediate Outcomes • Clients received appropriate information and services through one-on-one sessions to address settlement needs, attained awareness of community and other resources to deal with settlement issues, and gained knowledge of life in Canada, including laws, rights, and responsibilities. • Clients received appropriate information and services through group sessions to address settlement needs, attained awareness of community and other resources to deal with settlement issues, and gained knowledge of life in Canada, including laws, rights, and responsibilities. • Clients made connections to community organizations and social networks through our Community Connection activities. • Clients acquired knowledge, skills, and connections related to the Canadian work environment through our Employment-Related Activities.
Total
2,934 unique clients received information and services through 5168 one-on-one sessions
2,515 attendees received information and services through 267 group sessions
3,142 attendees made connections through 296 community connection activities 463 attendees acquired knowledge skills and connections through 46 employment-related activities
Data is collected from OCMS
Immediate Outcomes
Total
98% 98% 97%
• I have received appropriate information and services to address my settlement needs.
• I have a better understanding of Canadian systems and culture.
• I know more about how to find other resources in the community to meet my needs and/or family’s. • I gained knowledge, skills and/or connections related the Canadian work environment. • I have made connections to communities and public institutions (e.g., recreation centres and libraries). 77% 83%
Satisfaction Outcomes # of surveys distributed .......... 840 # of surveys returned ............. 509 % of surveys returned ............. 60%
Average Rating
SATISFACTION
1 2 3 4
5 Total
I am treated with courtesy and respect in this program. Staff in the program were professional, skilled and knowledgeable. I would recommend friends or family to this program/service. Overall, I am satisfied with the services I received.
4 1 8 47 449 3 1 10 62 432
509 508
97% 96%
3 1 14 60 430
508
96%
3 1 7 55 441
507
97%
1 = Strongly Disagree
2 = Disagree
3 = Neutral
4 = Agree
5 = Strongly Disagree
Quality Improvements in Immigrant Settlement Program this Year
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