Outcomes Report (2014-15)

OCS Annual Outcomes Report 2014-2015

• As the service demand at Surrey Libraries continued to grow, we expanded service hours and locations in Surrey Libraries from April 1, 2014. • The steering committee for Settlement Workers in Recreation Centres was re-arranged with the City of Surrey and other three CIC funded immigrant service agencies: SUCCESS, PICS and DIVERSEcity. Outreach service schedules were updated so that we can reach more newcomer clients and connect them with their community. • The World Refugee Day Celebration was held in partnership with DIVERSEcity, SUCCESS, PICS and the City of Surrey at Guildford Recreation Centre. Three hundred and fifty (350) refugee clients participated. • Community Connection activities in partnership with the City of Surrey such as Settlement Services in the Recreation Centres, Somali Youth Support Group, Tour for Newcomers led the clients to access recreation centre services. • Because of the success of Newcomer Tours and the strong relationship that has been built with the City of Surrey, the Surrey Arts Centre initiated additional Arts Centre specific tours for our clients, with free pottery classes. • Held three very successful Family Days in partnership with Guildford Recreation Centre and Fleetwood Recreation Centre. Approximately 140 clients and their family members had the opportunity to access and explore a variety of City employee-led recreation centre activities for free. We also started providing Chinese outreach services at Semiahmoo Library and moved our Korean outreach services to South Surrey Recreation Centre. We are now reaching a higher number of Korean and Chinese clients. • By offering the Pathfinders Youth Support Group at the Delta Community College and Guildford Library, we were able to make it more accessible to clients and there was a high registration rate, especially from Delta LINC classes. • Girls on the Move , our new initiative in partnership with the City of Surrey has been very successful and has had high regular participation from vulnerable populations such as Somali and Arabic. Employment-Related Services • Many clients got hired through our employment-related activity, Meeting Employers Series. These sessions to network directly with the employers opened up employment opportunities to clients and also increased their knowledge of industry trends. • Many participants successfully achieved employment as a result of their participation in the 4-week labour market information (job search) courses. • OCMS / iCare: A new in-house data collection system, the OCASI Client Management System (OCMS), was purchased and implemented to collect all data required by CIC. OCMS training was provided to all staff. • Constant Contact: We started using the Constant Contact mass email distribution system in response to agency mass email distribution policies and the new Canada’s Anti-Spam Legislation (CASL). Also through Constant Contact, we have developed a registration link on City of Surrey website so that clients can register for Newcomer Tours online. 2. Moving Ahead Program (MAP)

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