OCS Annual Outcomes Report 2014-2015
• An additional vocational counsellor from a partner agency was brought to conduct Drena assessments on a fee-for-service basis. This helped the existing vocational counsellor reduce her workload and devote more time to customized placements. • Essential Skills Partnership was developed with Douglas College as a result of addressing clients’ need for this training. • New partnerships were built with businesses in the Whalley Catchment Area to enhance services and supports for clients. Food Vouchers were set up with Pizza Hut and Subway, grooming kits were purchased in bulk from London Drugs to distribute among eligible clients, and a prepaid account system was set up with Great Clips for eligible clients. • A Marketing and Promotions Specialist was hired to develop marketing and promotion material for job developers to use as they market services to employers. This specialist would also focus on developing employer connections. • Collaboration with similar agencies managing similar contracts was enhanced by sharing information and expertise. For example, best practices were shared between the Downtown East Side contract managers and the WESC staff. • Changes were made to the intake process to ensure appointment times are made within 10 days of referrals and accurate and timely reporting is conducted.
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