OCS Annual Outcomes Report 2014-2015
Results
Almost Always Usually
On Occasion Rarely
Question
N/A
80%
20%
BVCC staff and volunteers possess the knowledge, skills and abilities to provide quality support to those in need. BVCC staff are approachable and respond promptly and appropriately to referral and requests. Staff at the BVCC are culturally competent, inclusive, respectful and fair. BVCC shows resourcefulness, initiative and flexibility in responding to services need/demand. Program staff and volunteers work collaboratively as partners and teams within the organization and broader community. BVCC is dedicated to helping people help themselves, and to strengthening individuals, families and communities. BVCC provides services of value to its clients and community. Printed material, website information and other media is readily available and /or easy to find. Overall I am satisfied with the quality of the services provided by the BVCC. The location of BVCC is accessible, comfortable and secure.
80%
20%
80%
20%
40%
40%
20%
60%
20%
20%
60%
40%
100%
40%
40%
20%
80%
20%
20%
60%
I would recommend of the BVCC to others.
80%
20%
Comment: “I LOVE THE CHILD CARE CENTRE!”
Do you have any suggestions on how we can improve our services?
Some Quality Improvements in Bridgeview Child Care Center this Year: • Enrollment has increased to 11 children by the end of March. This quarter has reflected the highest rate of revenue to date. • Enough children are registered to warrant a second full time staff on two out of five days per week beginning in March. With volunteer coverage one day per week, plus these two days, and early arrival one day per week from assistant, break coverage occurs four out of five days per week for full time staff. • 9 out of 11 families Bridgeview Child Care Families attended the Family Fun Night on March 10, 2015. 80 people attended (included Option’s staff and City of Surrey staff.) • Bridgeview Community Center was approached by Arts Umbrella to do a Head Start Outreach program for families living in the Bridgeview area for children between 2 years and 6 years. For 11 weeks, from January 15 to April 9, from 11:15 to 12:00 noon two facilitators from Arts Umbrella lead children in drama activities. (From April 16 to June 25 there will be 11 weeks of visual art activities.)
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