OCS Annual Outcomes Report 2014-2015
310Mental Health Support
Total # of Coded Calls
% of Coded Calls 5.80% 2.66% 1.04%
1800 SUICIDE
Outgoing Calls
Crisis Line
REFERRALS MADE
Emergency • Police/Ambulance/Car 67 • Emergency Shelters • Ministry of Social Dev. & Innovation • MCFD and/or HelpLine for Children Counselling • Child Abuse and/or Family Violence • Suicide Prevention • Community Counsellors Support • Mental Health Centre and/or Professional • Medical Facility and/or Doctor • Community Services and/or Groups • Family and/or Friends • Addictions • Legal
22
180 126
70 26 15
84
356 163
8 5
3 1
43
64
10
75
29
8
122
1.99%
1
40
16 54 24 22
1
58
0.95% 3.39% 1.92% 2.10% 8.83%
13
130
11
208 118 129 542
4 8 9
82 58
8
41 38
364
131
39
528
373
108
1048
17.08%
19
218
106
33
376
6.13%
84
930
470
168
1652
26.92%
11
147
30
21
209
3.41%
Other • Information Services
37
595
259
72 20
963 128
15.69% 2.09%
• Program Staff
5
90
13
TOTAL # of Referrals Made
275 940
3606
1638 4005
617 598
6136
No Referral Made
21222
26765
310Mental Health Support
Total # of Coded Calls
% of Coded Calls
Outgoing Calls
Crisis Line
1800 SUICIDE
CALL OUTCOME
• Caller IMPLIED an increase in his or her ability to cope • Volunteer INFERRED an increase in the caller's ability to cope • NEITHER an implied nor an inferred increase in caller's ability to cope • Call was TERMINATED due to a non-mandated service request
816
13753
3421
758
18748
58.15%
188
5181
1051
207
6627
20.55%
185
3558
739
169
4651
14.43%
9
1993
200
13
2215
6.87%
Total # of Coded Calls
909
24485
3946
870
32241 100.00%
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