Outcomes Report (2014-15)

OCS Annual Outcomes Report 2014-2015

- Purchased new sectional; Purchased two TVs - Client computer replaced by IT - Purchased door locks for all office and bedroom doors - Security camera system installed at Evergreen - Fire Safety Plan created by Vision Fire & Safety for Evergreen (similar to VSTH’s), which will include an evacuation plan 2. Threshold Multicultural Outreach (TMO) Threshold Workers provide crisis counselling, emotional support, practical information, advocacy, and resources to women who have experienced or are at risk of experiencing relationship abuse, threats or violence in an intimate relationship, including historical sexual abuse and sexual assault. When providing services outreach workers will consider as primary women’s safety and respect for the right of women to make choices based on their own understanding of their options, needs and goals. Services are provided to women who have left their abusive partners as well as those who have decided to remain in their relationships. Outcomes in Threshold Multicultural Outreach this Year Of the women who have left the program: • 100% of women experienced increased social support in their communities • 100% of women experienced an increased understanding of the effects of domestic violence • 100% of women felt supported emotionally • 100% of women experienced increased awareness about resources (child support services, health, legal, financial, housing, immigration, etc.) to enhance their options. • 100% of women began to feel better about themselves • 100% of women had a safety plan that meets their needs (protection orders, risk assessment, safety plan for their children, etc.) The 100% target is achieved primarily because the Outcomes Survey has not been translated into Punjabi and Hindi. Initially, when surveys were mailed there was a 0% response rate. Staff then completed the forms with staff who acted as translators – which certainly would have biased clients to rate favourably. When the forms are presented in Punjabi and/or Hindi we expect the results to be more accurate. Quality Improvements in Threshold this Year • Consumer Satisfaction and Stakeholder Surveys were revised • Safety plan was revised to be more personalized and encourage greater client involvement (i.e., the items on the plan include more inclusive and open-ended strategies) • Reviewed and revised Logic Model; Outcomes Survey was revised to reflect the Model • Information about Threshold was handed out at NA and AA agencies.

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