Outcomes Report (2014-15)

OCS Annual Outcomes Report 2014-2015


Value Added Hours

Total # of Clients Served

Expected Outcome

Contracted Hours


Curfew Monitoring

3,239 4,634 7,873 5,792


91 54

ISSP (1-1)

YJ Total Service Unit Hours

6,055 4,844

315 303 618


Youth Transitioning Total Service Hours




Total Youth Participants



Youth Services exceeded its contractual Service Hours (direct client service) obligations by 2,712 in 2014-15. The number of youth served in the program was 231 – somewhat lower than the expected outcome of 250. This slightly lower number is a result of referring professionals requesting repeat service extensions to ensure clients have their needs fully met before being discharged. Quality Improvements in Youth Services this Year • Youth Services staff were all enrolled on Relias Learning to track training and provide additional online resources. • There were 618 value-added hours provided in the program by practicum students and volunteers. • Due to fundraising efforts, staff were able to raise enough money to host a Christmas dinner for approximately 60 vulnerable Surrey youth and their children. • Youth at the All Nations Safe House, The Surrey Youth Centre, and the TREE’s school program, were able to utilize the warm weather clothing that were donated by the Vancouver Coliseum. • Youth Services has published the Stakeholder Feedback Form and the Client Feedback Form online. • Youth Services improved curfew checks by implementing a quadrant check system. The SYIH program was able to continue to operate even though the pilot funding via Vancouver Foundation ended in May 2014. Participants were able to continue to receive one-to-one housing support due to the success of securing various community funding opportunities. The sustainability of the program is attributed through the support of Vancity, Surrey Homelessness and Housing Society, and BC Housing. • Surrey Summer Boot Camp (SSBC) In July and August, Youth Services offered the SSBC, a program for youth interested in challenging their strength and physical endurance. In addition to increasing athletic abilities, youth were also able to enjoy well-balanced meals and snacks, receive adequate Value-Added Programming in Youth Services • Surrey Youth Independent Housing Program (SYIH)

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