Outcomes Report (2014-15)

OCS Annual Outcomes Report 2014-2015

Diversity and Inclusion Committee Action Plan for 2015-2016:

1. Assess our Response to Community Diversity: a. To top language and cultural groups b. Via client satisfaction data c. Via better maps and instructions to our locations 2. Physical Environment a. Add sign language/Braille to Welcome Sign b. Increase number of sites participating in Accessibility Survey c. Invite stakeholders to review sites for accessibility 3. Increase Awareness a. Through a piloted Diversity training via Relias b. Through new questions on job interviews

Community Profile Committee The Community Profile (CP) Committee provides leadership for OCS regarding marketing and profile-building in community. This is achieved though targeted social media, community events and broad committee participation, as well as other activities. Staff participate in over 100 community committees, task forces and advisory boards. The CP Committee continues to coordinate grants and donations throughout programs. This year a focus was to build greater awareness about the breadth and depth of OCS’s presence in the community. Committee members organized teams of staff and volunteers to attend community events and resource fairs, and ensure we had a presence at as many relevant events as possible. They also keep a set of travelling “resource fair” suitcases stocked and ready to go with brochures, banners, annual reports, table cloths and various branded items such as pens, note pads, magnets and more. Staff and volunteers who participate in hosting a resource fair on behalf of the agency are gifted with an Options T- shirt. We also have a new line of Options branded clothing available for sale. We continue to employ a part-time Social Media Assistant, to build our online presence, maintain a quarterly public newsletter, drive traffic to our new website, and focus on profile- building and information-sharing over the coming year.

Promotional Events Attended

SPRING • RCMP Open House • Surrey Fest • World Refugee Day • Surrey Open Doors (Cloverdale)

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