Outcomes Report (2014-15)

OCS Annual Outcomes Report 2014-2015

Message from the Executive Director This Year in Reflection …

So much takes place at Options Community Services (OCS) throughout the course of a year! A read through of program and department annual reports provides just a snapshot of what takes place. I am humbled to witness the energy, care, and resourcefulness that are contributed through staff, volunteers, community partners and funders who provide a helping hand to people in their time of need and to building the kind of community that we are all proud to be part of.

Christine Mohr Executive Director

In 2014/2015 we experienced a loss that shook our OCS family to the core when Darrell Ferner, Deputy Executive Director, passed away unexpectedly. Darrell had been with us for 33 years and, while not the “founder” of OCS, he was undeniably core to our foundation, contributing to our culture and growth like no other. Quite simply, Darrell is woven into the fabric of who we are. While the year has been overshadowed by this great loss, we are resilient and have accomplished much. I know that Darrell is with us as we continue on the path. We celebrate several long-time staff moving to management roles, baring witness to our leadership development efforts. As well, we are very pleased to welcome a new Deputy Executive Director, Lori Dennis, to our Executive Team. This next year we will develop a 5- Year Plan to foster ongoing leadership development throughout OCS. In many ways, this year has been one of enhancement and polishing as we prepared for our 4 th accreditation with the Council of Accreditation in June 2015. The implementation of our electronic client database was completed across the organization; we further developed the use of our online staff training platform, and refined our performance quality improvement processes and reporting. These efforts have been significant and all contribute to the improvement of our services. We are very pleased to be successful in our bid to be one of the 26 new Early Years Centres (EYC) across the province, (Newton Early Years Centre). The purpose of this new provincial initiative direction is to enhance and coordinate access to early childhood services for parents of children ages 0-6 years. Other important early years work begun this year includes collaborating with non-profit childcare provider partners, the Surrey Board of Trade and others to lay the groundwork for how best to approach the development of a plan to achieve affordable, quality, non-profit childcare services for Surrey. As with our work to enhance early years services, we have done important work in other key service areas; mental health, where we have completed the application process to become an assisted living service provider and in housing services, where we have worked closely with

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