Role Profile - Soft Landings Manager Regent Street Management Direct (RSMD). Reports to: Head of RSMD Estate Management, working closely with the RSMD property management and facilities mangement team. Location and scope: Based at RSMD offices, Heddon House, 149-151 Regent Street, London W1B 4JD or any other property in the Regent Street Portfolio that may be nominated in its place. Key interfaces: The Crown Estate, RSMD FM, Senior Management and Property Management Teams, RSMD Engineering Manager and Development Teams (including Architects, Project Managers and Principal Contractors). Overview There is a broad consensus that buildings in operation do not perform as well as they could. Often there is a significant gap between predicted and achieved performance that results in part from short-comings in briefing, design and construction and in part from poor operation. Therefore, to ensure the most effective running of a building on behalf of the landlord combined with offering the very best operational space for the customer, it is essential that there is a clear soft landings strategy in place. Implementing this strategy from the design and development stage through to occupation will ensure that the transition is as “bump free” as possible. This transition needs to be considered throughout the development of a project, not just at the point of handover. The Client and their Development Team should commit to adopting a soft-landings strategy in the very early stages, the implementation if which being readily assisted by the Soft Landings Manager. This should include agreement to provide the information required for commissioning, training, facilities management and so on, and increasingly will include requirements for Building Information Modelling (BIM). The Soft Landings Manager will be the key interface throughout the design, development and occupation stages and will manage a range of stakeholders including The Crown Estate and their dedicated Development Team, RSMD service lines, customers and main contractors – managing and servicing their requirements accordingly. Key Duties: • Working with clients to fully understand their operational requirements and needs. • Fully understanding the MA requirements for a post works development handover, that enable it to mobilise a fully operational property free of major issues/concerns that bring it into conflict with occupiers and/or the client. • Work with the Client and the Property Manager to ensure that the design is appropriate for the end user. • Attending preliminary and all relevant ‘stage’ meetings during the development of project to familiarise themselves with the property and proposals and effects upon the operational management of the property post PC.
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