Competency-Framework.pdf

ϭ͘^ĞĞŝŶŐƚŚĞŝŐWŝĐƚƵƌĞ ‘Seeing the big picture’ is about having a good understanding of how our role ĮƚƐǁŝƚŚ͕ĂŶĚƐƵƉƉŽƌƚƐ͕ƚŚĞKƌŐĂŶŝƐĂƟŽŶ͛ƐŽďũĞĐƟǀĞƐĂŶĚƚŚĞŶĞĞĚƐŽĨŽƵƌ customers &ŽƌĂůůƐƚĂī͕ƚŚŝƐŝƐĂďŽƵƚĨŽĐƵƐŝŶŐŽƵƌĞīŽƌƚƐŽŶƚŚĞĂĐƟǀŝƟĞƐǁŚŝĐŚǁŝůůŐŝǀĞƚŚĞ ŐƌĞĂƚĞƐƚǀĂůƵĞ͘ ƚƐĞŶŝŽƌůĞǀĞůƐ͕ŝƚŝƐĂďŽƵƚƵŶĚĞƌƐƚĂŶĚŝŶŐƚŚĞƉŽůŝƟĐĂůĂŶĚĮŶĂŶĐŝĂůĐŽŶƚĞdžƚĂŶĚ ƚŚĞǁŝĚĞƌŝŵƉĂĐƚƐŽĨŽƵƌƉůĂŶƐƐŽƚŚĂƚǁĞĐĂŶĚĞǀĞůŽƉůŽŶŐƚĞƌŵƐƚƌĂƚĞŐŝĞƐƚŚĂƚ ĂĚĚǀĂůƵĞƚŽŽƵƌĐƵƐƚŽŵĞƌƐĂŶĚƐƵƉƉŽƌƚĞĐŽŶŽŵŝĐ͕ƐƵƐƚĂŝŶĂďůĞŐƌŽǁƚŚ͘

Level 6 ;^KϴͲ^KϭϮŽƌĞƋƵŝǀĂůĞŶƚͿ

īĞĐƟǀĞĞŚĂǀŝŽƵƌ WĞŽƉůĞǁŚŽĂƌĞĞīĞĐƟǀĞĂƌĞůŝŬĞůLJƚŽ͙

/ŶĞīĞĐƟǀĞĞŚĂǀŝŽƵƌ WĞŽƉůĞǁŚŽĂƌĞůĞƐƐĞīĞĐƟǀĞĂƌĞůŝŬĞůLJƚŽ͙

ĞǀĞůŽƉĂŶŝŶͲĚĞƉƚŚŝŶƐŝŐŚƚŝŶƚŽƚŚĞ ĚLJŶĂŵŝĐƐĂŶĚŝƐƐƵĞƐƐƵƌƌŽƵŶĚŝŶŐƚŚĞ ^ƚĂƚĞƐĂŶĚƚŚĞƉƵďůŝĐƐĞƌǀŝĐĞƐ͕ŝŶĐůƵĚŝŶŐ ƉŽůŝƟĐĂů͕ĞĐŽŶŽŵŝĐ͕ƐŽĐŝĂů͕ĞŶǀŝƌŽŶŵĞŶƚĂů ĂŶĚƚĞĐŚŶŽůŽŐŝĐĂůŝŵƉĂĐƚƐ ŽŶƚƌŝďƵƚĞƚŽƚŚĞƐŚĂƉĞŽĨƚŚĞƌŽůĞŽĨ ƚŚĞƉƵďůŝĐƐĞƌǀŝĐĞĨŽƌƚŚĞďĞŶĞĮƚŽĨŽƵƌ ĐƵƐƚŽŵĞƌƐĂŶĚĞĐŽŶŽŵŝĐŐŽŽĚ hŶĚĞƌƐƚĂŶĚǁŚĞƌĞƚŚĞŝƌŽǁŶƐĞƌǀŝĐĞ ͬĨƵŶĐƟŽŶƐŝƚƐǁŝƚŚŝŶƚŚĞŽƌŐĂŶŝƐĂƟŽŶ ĂŶĚǁŚĂƚƉĂƌƚŝƚƉůĂLJƐŝŶĂĐŚŝĞǀŝŶŐƚŚĞ ŽƌŐĂŶŝƐĂƟŽŶ͛ƐǀŝƐŝŽŶĂŶĚŽďũĞĐƟǀĞƐ ƌƟĐƵůĂƚĞƚŚĞŝƌŽǁŶƐĞƌǀŝĐĞͬĨƵŶĐƟŽŶ ďƵƐŝŶĞƐƐŵŽĚĞůĂŶĚŚĞůƉƉĞŽƉůĞƐĞĞƚŚĞŝƌ ƌŽůĞǁŝƚŚŝŶŝƚ ƌĞĂƚĞĐůĞĂƌůŽŶŐͲƚĞƌŵƐƚƌĂƚĞŐŝĞƐĨŽĐƵƐĞĚŽŶ ĂĚĚŝŶŐǀĂůƵĞƚŽŝƐůĂŶĚĞƌƐĂŶĚŵĂŬŝŶŐƉŽƐŝƟǀĞ ŝŵƉĂĐƚĨŽƌƚŚĞĐŽŵŵƵŶŝƚLJ &ƵůůLJĞŶŐĂŐĞǁŝƚŚĂŶĚƵƟůŝƐĞŶŽŶͲǀŽƟŶŐ ŵĞŵďĞƌƐǁŝĚĞƌĞdžƉĞƌŝĞŶĐĞĂŶĚŬŶŽǁůĞĚŐĞ ƚŽƐƵƉƉŽƌƚƐƚƌĂƚĞŐŝĐĚĞĐŝƐŝŽŶŵĂŬŝŶŐ

&ŽĐƵƐŽŶƐŚŽƌƚƚĞƌŵĐŽŶĐĞƌŶƐ͕ŶĞŐůĞĐƚ ůŽŶŐͲƚĞƌŵƐƚƌĂƚĞŐŝĐƚŚŝŶŬŝŶŐ

^ŚŽǁůŝŵŝƚĞĚƵŶĚĞƌƐƚĂŶĚŝŶŐŽĨƚŚĞ ƐƚƌĂƚĞŐŝĐĚŝƌĞĐƟŽŶŽĨƚŚĞŽƌŐĂŶŝƐĂƟŽŶ ĂŶĚƚŚĞĞdžƉĞĐƚĂƟŽŶƐĨŽƌĂĐŚŝĞǀŝŶŐ ŐƌŽǁƚŚĂŶĚǀĂůƵĞĨŽƌŵŽŶĞLJ

&ŽĐƵƐŽŶŽǁŶŝŵŵĞĚŝĂƚĞĂƌĞĂŽĨĐŽŶĐĞƌŶ ĂŶĚŶŽƚƐĞĞƚŚĞĐŽůůĞĐƟǀĞŝŵƉůŝĐĂƟŽŶƐ

>ĂĐŬĐůĂƌŝƚLJĂďŽƵƚŽǁŶƌŽůĞĂŶĚƚŚĂƚ ŽĨƐƚĂīŝŶĚĞůŝǀĞƌŝŶŐƚŚĞǁŽƌŬŽĨƚŚĞŝƌ ƐĞƌǀŝĐĞͬĨƵŶĐƟŽŶ

&ŽĐƵƐƉƌŝŵĂƌŝůLJŽŶĐŽŶƟŶƵŝŶŐŚŝƐƚŽƌŝĐĂůĂĐƟǀŝƟĞƐ ďĂƐĞĚŽŶƐŚŽƌƚƚĞƌŵƉƌŝŽƌŝƟĞƐŶŽƚůŝŶŬĞĚƚŽƚŚĞ ĚŝƌĞĐƟŽŶƐĞƚŽƵƚĨŽƌƚŚĞŽƌŐĂŶŝƐĂƟŽŶ KƉĞƌĂƚĞŝŶĚĞƉĞŶĚĞŶƚůLJ͕ǁŝƚŚŽƵƚƌĞĨĞƌĞŶĐĞ ƚŽƚŚĞǁŝĚĞƌƐLJƐƚĞŵŽĨŬŶŽǁůĞĚŐĞĂŶĚ ĞdžƉĞƌŝĞŶĐĞĂƌŽƵŶĚƚŚĞŵ

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