Job Description
PEOPLE MANAGEMENT
KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED
• Lead the Facilities Team ensuring resources are deployed efficiently to deliver agreed services ensuring delivery of exceptional services to internal customers. • To build strong stakeholder relationships and deliver services in customer focused manner. • Responsible for the recruitment, development, coaching and management of the Facilities Teams. • Act as the first point of contact in dealing with issues for staff. • Line manage in house teams, contract staff and consultants including appraisals, disciplinary and other HR related tasks. • Be the first point of contact to deal with complaints from team members and will attempt to resolve any issues in a timely professional manner. • To manage the day to day facilities operations of the school and ensure the school is maintained to the highest standards. • Motivate and empower teams to ensure goals are met to the standards required. • Effective delegation of suitable tasks. • To instill an ethos of customer excellence, continual improvement and efficiency within the Facilities Department.
• Extensive facilities management experience at a senior level in a customer focused environment, with experience of working in schools a distinct advantage. • Experience of managing a diverse estate - listed buildings through to modern new builds. • Excellent communication skills, able to represent ACS to external parties as well as interface with internal partners regarding their needs. • Leadership – especially persuasive skills, capable of uniting many different areas, people and priorities without direct line responsibility. • Financial management and forecasting of significant operational and capital budgets. • Management of extensive grounds, and sports facilities essential. • Project management experience of developments in excess of £0.5m, particularly the ability to deliver multiple tasks to tight deadlines. A strong understanding of Prince 2 methodology (or equivalent) is essential. • Contractor management experience including the process of organising building works, arranging tenders and ensuring parity, documenting works and controlling works on site. • Business acumen – able to operate with a commercial approach. • Good knowledge and understanding of hard services and M&E. • NEBOSH qualified. • RICS or MBIFM or other building related qualification. • CAFM system management experience. • Experience of managing outsourced Planned Preventative Maintenance contracts. • Energy & sustainability management focused. • Experience in delivering continuous improvement in people and processes. • Strong people management skills – able to unite many different areas, people and priorities.
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