At Sofitel London St James, we believe in fostering a world of elegance, luxury, and responsibility. Our commitment to Corporate and Social Responsibility (CSR) goes beyond exceptional service, extending to a deep respect for our environment, our community, and the well-being of our team members.
Corporate Social Responsibility Commitmen
2026
Sustainable Commitment
Sustainability means to consider how our actions today will affect the world of tomorrow and to balance economic decisions with an awareness and consideration for their environmental and social impact. We are aligned with Accor’s Global environmental and social commitments and strategy, including becoming Net Zero by 2050, and being a proud part of the Riise Diversity Network. Each year we work to retain our EarthCheck Silver certification and our Green Key award. These are leading standards of excellence for environmental responsibility and sustainable operation in the tourism and hospitality sector, and encourage continuing progress.
In 2022, we eradicated all single-use plastic in our rooms. But our road does not stop there, we continue on our sustainability journey.
Our Green Team
CSR & Quality Executive Lydia Wheeler
Executive Chef Martin Horsley
Hotel Manager Todd Debreceny
“No matter how complex global problems may seem, we, as a business and as individuals, have a responsibility to do better. As part of the Hospitality sector, we have a duty to care for the environment and I am proud of the path we have taken at the Hotel to improve our processes.” General Manager Marie-Paule Nowlis
Front Office Duty Manager Jasmine Willson
Back of House Manager Ilaria Avolio
Director of Facilities Valentin Trandafir
Senior Sales Manager Adela Jacobs
Housekeeping Supervisor Evelin Kovacs
Andi Santos
Marine Lutz
Engineering Coordinator Nicolas Amaya
Angela Blloku
Conference & Banqueting Assistant Manager
Front Office Manager
People & Culture Executive
Our Actions: Rooms
02 In 2022, we successfully eliminated all single-use plastic in our rooms and are currently on the journey to eliminate all single-use plastic in the back-of-house.
04 To improve energy efficiency, each room includes a master switch that controls the lighting.
06 Trialling filtered tap water with refillable bottles to reduce single-use glass water bottle waste.
01 Refillable Diptyque amenities can be found in all our rooms and suites, with opened soap bars sent to Clean the World for recycling.
05 To reduce our energy and water use we change the bed linens and towels every two days (unless requested otherwise).
03 Upon arrival, guests are given a reusable room key made from FSC approved wood.
Our Actions: Spa
01 Spa linen use has been optimised, reducing towel usage from 8 towels per treatment bed to 2 long bed sheets.
02 Measures are being
implemented to improve water efficiency in jacuzzi operations.
Our Actions: Food & Beverage
04 Our Pastry team use innovative methods and ideas to limit food waste - including using vanilla pods to make syrups.
02 The Hotel has three of its own beehives on the rooftop - providing biodiversity and ecosystem support.
01 Wild Honey St James restaurant has a regularly changing menu that champions seasonal and locally sourced produce.
03 To gain deeper insight into our food waste, we use AI tools to capture and measure what gets discarded.
Our Actions: Conference & Events
04 We have launched a Low- Carbon menu for our conference and events offering, focused on local, organic, seasonal produce and using Foodsteps to calculate the carbon impact.
02 No plastic bottles.
We have installed a Brita water filter system for all Food & Beverage outlets including our Conference & Event spaces.
01 Event buffet setups are regularly reviewed to control quantities and minimise waste.
03 Coffee capsules are sent back to Nespresso and recycled.
Specific Actions
TECHNICAL
Energy-saving LED lighting is used throughout the building and smart window sensors in guest rooms are linked to the air-conditioning system to improve energy efficiency. Monthly reporting tracks our carbon emissions as we work towards Net Zero by 2050.
FOOD AND BEVERAGE
SPA
We measure food waste using AI tools and use the insights to reduce waste. We have also launched a low-carbon events menu, prioritising local suppliers and sustainable, seasonal produce.
The Hotel's main spa brand, SOTHYS, is highly sustainable with active ingredients sourced in a responsible manner, with shorter supply chains to reduce carbon emissions.
PURCHASiNG
SOCIAL
We work hard to reduce our carbon footprint by centralising our purchases through Birchstreet, which helps us to ensure all of our suppliers follow our Responsible Procurement Charter and accept our sustainability T’s&C’s.
We celebrate over 60 nationalities among our colleagues, with national dishes featured in the staff canteen. We also run a DE&I calendar, volunteer and donate essential items to Charity Begins at Home, and partner with Room to Reward to give back to those who support their communities.
IN-HOUSE
Our waste is separated across the hotel into general, mixed recycling, glass, paper & cardboard and food, with our waste management company ensuring zero goes to landfill.
We aim to continue our efforts to work with local and sustainable suppliers.
In the upcoming years we will be working on reducing our energy usage in the hotel, in an effort to lower our carbon footprint. We will continue our efforts to reduce food waste throughout all of our F&B outlets. We aim to reinforce our communication about sustainable practices, both internally and externally, not only to strengthen the awareness of our employees but also to pass on to our guests and suppliers our clear and strong commitment towards helping resolve the increasingly concerning environmental issues.
This sustainable commitmeny has been created by Sofitel London St James Green Team.
Updated on 13 March 2026.
LONDON ST JAMES
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