Tactics List (3 of 5)
Identify Change Agent * Specific Employee | 1 week | $1,000 Appoint an individual to guide or champion the change initiative.
Identify Problem * Managers | 2 weeks | $20,000 Identify the core problem or problem(s) underlying the need for change.
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ISO 9000 Certification Entire Organization | 6 weeks | $50,000 Implement a training program geared towards qualifying the company for ISO 9000 certification (ISO 9000 is a set of standards for quality management systems).
Large Group Intervention Entire Organization | 12 weeks | $125,000 Plan a conference-style event for the entire organization featuring broad communication tactics, team-based experiential exercises and change readiness training.
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Management Information System Entire Organization | 3 weeks | $75,000 Introduce a new information system throughout the company that will enable Finance to better track performance.
New Product Development Team Several Departments | 2 weeks | $5,000 Ask James Clarke to establish a New Product Development Team for commercial products with contribution from R&D, Marketing and Manufacturing. The team would include James Clarke, Sam Seto, Ganesh Seth, Cathy Lalonde, Richard Wright and Jennifer Smith. 26 / 45 Product Improvement Team Several Departments | 6 weeks | $60,000 Ask Sam Seto to set up and lead a cross-functional product improvement team focused on the next commercial product release. Team will include Seto as well as Jennifer Smith, James Clarke, John Simons, Ganesh Seth and Jane Cowan.
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Outline Changes and Challenges Entire Organization | 0.5 weeks | $500 Have Johnson outline to employees what will remain the same as well as what is likely to change.
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Professional Objectives Managers | 0.5 weeks | $500
Publicize Team Successes Established Teams | 0.5 weeks | $500 Publicize team successes in meeting targets.
Have Johnson meet one-on-one with every senior manager and team leader to set objectives relating to the change initiatives for the next year.
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