DEPUTY SOFT SERVICES MANAGER
Post Title: Division: Section: Location: Grade: Reporting To:
Deputy Soft Services Manager
UCL Estates Estates F&WS
Soft Services Manager Bloomsbury Campus
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Job Purpose: • Support the Soft Services Manager with performance management and all operational aspects of Soft Services & Catering Contracts • Lead on service management of landscaping, window cleaning, pest control and associated services to deliver UCL’s requirements as set out in the service specifications, UCL:2034, Waste Strategy and Bio-diversity Plan Duties and Responsibilities • Lead on the Monthly monitoring of soft services and catering and hospitality, reporting on Key Performance Indicators and contractual compliance • Assist with the compilation and reporting of facilities operational budgets • Work with in-house and third party providers to develop commercial opportunities within the retail and catering operations • Lead on service management of landscaping, window cleaning, pest control and associated services and coordinate planned activities • Oversee the mobilisation and implementation of a new catering service contract in 2020 • To identify, implement and manage opportunities for service improvement, innovation and new ways of working • Health & Safety – Monitor compilation and compliance with Risk Assessments and Method Statements for all routine, periodic and emergency activities • To provide input to the UCL capital project programme and review Stage Gate submissions affecting soft services
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