What skills and experience we need you to have Qualifications & experience Essential:
5 years plus experience working for a high-profile company in the facilities, retail, and hospitality sector recognized as an employer of choice or striving to obtain employer of choice status. Desirable: • SIA Licence - Non-Front Line. • IOSH Managing Safely. • Diploma in Shopping Centre Management, or equivalent. • Qualification in economics or business/commerce. • Qualification in hospitality or front of house service excellence. • Qualification in building services. • NEBOSH (certificate or preferably diploma). • BIFM membership. Person Specification • Successful leadership and management of operations at a senior level within a retail / leisure / hospitality environment. • Tangible success and excellence in leading, managing and motivating large teams of varied functionality to achieve targets and objectives. Our teams typically comprise between 100 and 300 service delivery people. • Genuine leadership skills necessary to achieve ambitious targets. An ability to mentor. • Capability in managing change quickly and efficiently whilst maintaining effective service provision. • Capability to influence at a senior level, developing excellence with internal and external partnerships. • Ability to work well with others, make clear decisions and continue to deliver results under pressure. • Energy and excellent interpersonal and people support skills, and an ability to establish credibility quickly. • A flexible approach and a sense of teamwork. • Excellence in organisational ability, oral and written communication, report writing and exemplary presentation skills, capable of engaging senior managers and delivery teams alike. • Financial acumen with strong commercial focus applied within a large organisation, with success in preparing and managing budgets and P&L accounts. • Project management and project sponsorship capability. • An analytical mind that can bring clarity to difficult situations. • IT system literacy to be able to get the most from the evolving operational technology across our business.
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