Welcome to the City of London Corporation PERSON SPECIFICATION
Building Relationships
Team Working … Using appropriate interpersonal skills and working cooperatively to contribute to the development and management of positive and cohesive teams and partnerships within CoL and beyond.
• Facilitates the resolution of conflict among the team. • Celebrates and recognises successful team performance, publicly crediting individuals or teams in their natural work environments. • Establishes and manages successful partnerships with other departments, providers or contractors. • Builds a positive and dynamic team/service environment.
Self-Managing
Accountability … Being responsible for one’s own actions, seeing things through, doing what we say we will.
• Assures that effective controls are developed and maintained to ensure the integrity of the service. • Establishes a culture of disciplined time-keeping, project delivery, individual and team accountability for achieving results. • Swiftly adapts service strategy in response to changing internal or external pressures/drivers. • Recognised by others across the organisation as someone who delivers what they say they will.
Achieving
Customer Focus … Understanding and responding to customer needs (either internal or external customers), demonstrating a passion for high quality customer service and placing the customer at the very heart of what we do at CoL. • Recognises the ambassadorial role all CoL staff play, instilling a clear and determined customer focus across the team. • Takes accountability for dealing swiftly with criticism, complaints and feedback directed at self or team from customers. • In the face of competing customer interests - strives to achieve the best possible outcomes in all situations. • Proactively consults and captures the needs of all stakeholders/customers before embarking on new projects and initiatives.
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