2021-22 Crown Corporation Collaboration Annual Report

Working Together: Customer Service The second theme of ‘working together’ is to enhance customer service. In the following example SaskPower explains how they have improved and streamlined the logistics for a business starting up or expanding in Saskatchewan with a focus of providing exceptional customer service.

Project Expeditor SaskPower has developed a project expeditor service to support investment attraction efforts in Saskatchewan and improve the overall experience for new industrial clients looking to establish business operations within the province. This service includes organizing stakeholders from the Crown Corporations, provincial government, municipalities, client representatives, and key decision makers to create a well-structured and unified project team focused on supporting client needs in a timely and efficient manner. Without this coordinated approach, prospective industrial clients must navigate through processes involving multiple government entities which can be time consuming and lead to confusion and frustration, as well as contribute to potential project delays and cost overruns.

Currently SaskPower’s Corporate Project Management Office (CPMO) has a dedicated resource focused on the day-to-day management of activities needed by these clients. SaskPower is currently the single point of contact for delivering services for multiple key customers including Cargill, Red Leaf, and Viterra. This allows SaskPower to leverage its network of intergovernmental relationships to expedite issue resolution and provide a seamless integration into the planning and implementation of clients’ project development. This allows clients to focus on their core business and delivering their projects in a timely manner.

Sunset on the prairie, Saskatchewan


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