The Solution: TMC
A Custom Platform Built from the Ground Up Leaf developed TMC (Taylor Made Connect), a bespoke platform designed specifically around the operational realities of Taylor Made's business. Rather than forcing the company into an off-the- shelf solution, Leaf invested the time to understand the business from the inside out — learning the workflows, the language, and the nuances of thoroughbred management. The result is a system that touches every part of the operation. TMC functions as a mini-ERP as well as a comprehensive CRM, bringing together all customer accounts, contacts, notes, and history into a single unified database. Crucially, it connects teams across departments in real time — giving every user visibility into what others are doing and enabling seamless collaboration. Key Capabilities TMC handles the complete quote-to-cash cycle, supporting Taylor Made through each stage of the horse sales journey — from a horse's entry into a public auction all the way through transfer of ownership. The platform also manages private sale transactions, tracking opportunities when owners wish to buy or sell horses directly through Taylor Made. For leadership, TMC delivers the data visibility that was sorely lacking before. Management dashboards provide real-time metrics and reporting, giving executives a holistic view of operations and enabling data-driven decision-making. The system also serves as the connective tissue between departments, ensuring that finance, sales, client services, and operations are all working from the same source of truth.
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