E L EME N T S O F T H E RO L E
D I ME N S I ON S O F T H E RO L E
CON T I NUOU S I MP ROV EME N T
In order to understand how the service is being delivered the department works to a series of measures and KPI’s. Whilst some of these measures are relatively fixed (legislation, for example, changes usually with a reasonable lead in period allowing forward planning), the service delivered is expected to improve on an ongoing basis. The post holder is expected to identify the trends, research the underlying causes, identify the issues and influence the whole team to improve performance.
The post holder has full accountability for the overall performance of the Hard Service FM function, which supports 141,000 square meters of academic, non-academic buildings and 5,000 residential units. Errors in judgement have the potential for high levels of impact, both financially and on the health and safety of those within the University and in the spend on utilities. The post holder has responsibility for a team of 33 direct employed staff and circa £12 Million per annum in revenue spend comprising £1.9m staff, 3.8m bought in services and 6.3m Utilities expenditure. This role is also expected to deputise for the Deputy Director Systems and Operations in their absence on all operational matters.
S U P P L EME N T AR Y I N F ORMA T I ON
ACCOUN T AB I L I T Y
The post holder is considered the University’s “Professional” or “Technical” expert in Hard Services FM. As such they have full operational management responsibility for a team of Engineers and technical staff and are expected to lead, direct and manage this team to deliver the objectives of the department.
The post holder is the leader of the team and as such has a huge influence on the culture within the team. A significant aspect to this role is to engage the whole team and engender an understanding of customer service and service delivery.
University of Surrey
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