UCL - Director of Campus Infrastructure and Operations



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About UCL

Transforming UCL

The Role

Job Description

Person Specification

Working at UCL

Application Process

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UCL’s estate is unique, rich in history, at the heart of London and diverse in use. Our 270 buildings are predominately located in Bloomsbury in Central London but with a number of specialist satellite sites beyond that. The scale, variety and complexity of the estate is unparalleled within the sector. To support the delivery of UCL’s 20-year strategy, UCL2034, we have embarked on a £1.25bn capital investment programme to develop a truly inspiring estate for our students, staff, visitors and partners. This includes the development of UCL East, our new campus at the Queen Elizabeth Olympic Park, which will offer world class research, teaching and living accommodation within the largest cultural and educational development in Europe. UCL is London’s leading multidisciplinary university, with more than 13,000 staff and 42,000 students from 150 different countries. Founded in 1826 in the heart of London, UCL was the first university in England to welcome students of any class, religion, and the first to welcome women on equal terms with men.

As part of our continued investment in the experience that we offer to students, staff visitors and partners, we are seeking to appoint to the pos of Director of Campus Infrastructure and Operations

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About UCL

UCL is a diverse global community of world-class academics, students, industry links, external partners, and alumni. Our powerful collective of individuals and institutions work together to explore new possibilities. Since 1826, we have championed independent thought by attracting and nurturing the world’s best minds .

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As set out in UCL 2034 , UCL’s strategy is based on the following principal themes: Academic leadership grounded in intellectual EXCELLENCE A global leader in the integration of research and education, underpinning an inspirational student EXPERIENCE Addressing global challenges through our disciplinary excellence and distinctive CROSS-DISCIPLINARY APPROACH An accessible, publicly engaged organisation that fosters a LIFELONG COMMUNITY London’s Global University: IN LONDON, OF LONDON AND FOR LONDON Delivering global impact through a network of INNOVATIVE international activities, collaborations and partnerships.

UCL is taking on some of the biggest challenges of our time, and making vital contributions to the public good.

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Transforming UCL

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We are transforming our spaces into innovative buildings and world-class facilities – empowering our staff and students to discover more about our world and solve global problems. UCL’s extensive building and refurbishment programme - Transforming UCL – is well under way. This is about creating amazing, inspiring, sustainable spaces that meet UCL’s world-class aspirations and commitment to academic excellence, collaborative learning and innovation. With our students at our heart, we are creating spaces to push the boundaries of our aspirations, ideas, research and innovations. Our central London estate is unparalleled in the sector in its size, scope and architectural heritage. Our development opportunity at UCL East secures our campus of the future, again, unrivalled in its vision for collaborative, multi- platform living and learning spaces for the next century and beyond. With this comes challenge and opportunity in equal measure. We are: • Transforming UCL into a world leading campus • Optimising and progressing our buildings and spaces • Working with our community to design our campus of the future • Delivering sustainability and inclusion to future-proof our estate

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The Role of Director of Campus Infrastructure and Operations

We are seeking to appoint to the crucial leadership appointment of Director of Campus Infrastructure and Operations to play a key role in the development and realisation of UCL’s Campus Experience and Infrastructure strategy. As we continue to invest in our estate and campus environment we are transforming our Campus Experience and Infrastructure department, with a specific mission to provide the best possible Campus Experience for our students, staff, visitors and partners. The Director of Campus Infrastructure and Operations will play a key role in delivering the Campus Experience and Infrastructure strategy, with a specific remit for leading operational provision across the estate, ensuring best-in-class service provision, technical assurance and value for money. We are seeking an exceptional leader with a proven track record of initiating transformational change resulting in demonstratable advancement and improvement in operational estates delivery and user experience across a large-scale, diverse, high-footfall property and facilities portfolio. The role calls for an individual with excellent interpersonal and communication skills, and that demonstrates a genuine enthusiasm and passion for UCL’s Vision and Mission, with the ability to translate this into the delivery of world-class Campus Experience.

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Job Description


Director of Campus Infrastructure and Operations


Campus Experience and Infrastructure

Executive Director of Operations




Central London

CONTEXT UCL’s estate is unique, rich in history, at the heart of London and diverse in use. Our 270 buildings are predominately located in Bloomsbury in Central London but with a number of specialist satellite sites beyond that. The scale, variety and complexity of the estate is unparalleled within the sector. UCL Campus Experience and Infrastructure is responsible for managing the delivery of a Campus Experience Strategy, working with the Estates Development team to support an investment programme in excess of £1.25bn over next ten years. UCL is committed to providing the best possible Campus Experience, ensuring that its experience and infrastructure is sector leading and over time provides another reason to join or work with/for UCL, alongside its academic excellence. This role will play a key role in delivering the Campus Experience strategy, working with a range of teams, including Campus Experience. MAIN PURPOSE OF THE JOB • Campus Experience and Infrastructure strategy and set the benchmark for the Higher Education Sector. • To be a champion of integrated working with academic departments, ensuring that we are providing services in partnership with them. • To lead and have oversight for UCL’s campus infrastructure, ensuring it is safe, accessible and efficient. • To make the campus central to the identify and brand of UCL.

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DUTIES AND RESPONSIBILITIES • To deliver an exemplary experience across all UCL sites, working with the Campus Infrastructure and Experience team, and Estates Development to create an environment which physically demonstrates our long term commitment to standards, values and ambitions. • Lead a culture which ensures the delivery of a safe, and vibrant environment for students, staff and visitors, which is aware of its responsibility to safety, accessibility and the community. • Strategic and transformation oversight for leading facility management service performance. • Ensure compliance with all statutory, regulatory and institutional requirements and recommended best practice, and oversee and co-ordinate the compilation and maintenance of essential legal records. • To lead an integrated service with academic departments, ensuring that we are providing strategic and operational support. • To lead the way, in demonstrating how our campus can be at the forefront of our sustainability agenda, working with the Sustainability team to achieve our stretching strategy and commitments. • Developing a customer-centered approach to the estate management function, ensuring appropriate processes are in place to facilitate clear lines of communication with all customers, and with particular focus

on ensuring basic standards are consistently maintained.

• To make a significant contribution at a senior level to the development and implementation of strategy, including the delivery of the Campus Experience strategy and its relationship with the Estates Development Strategy/Capital Plan. • Implementation and delivery of fire safety management, ensuring the UCL fire safety management system practices comply with all aspects of the Regulatory Reform (Fire Safety) Order 2005 and related fire safety legislation and recognised codes of practice. • To consider and lead across all UCL sites, including UCL East, ensuring that we work UCL wide. • Ensure Institutional strategies (e.g. research, teaching, public engagement, London Framework) and stakeholder requirements resulting in appropriate services and desirable user experience. • To provide infrastructure and operational leadership of UCL East, working in partnership with the UCL East project and Estates Development. • Working with and maintaining effective relationships with key stakeholders including, key internal colleagues, the NHS, and local councils.

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Person Specification

QUALIFICATIONS, EXPERIENCE AND KNOWLEDGE The post requires the managerial background and experience necessary to provide professional, technical and strategic advice at a senior management level within UCL, to identify and implement opportunities for improvement, and the management of change. Experience and track record of planning and executing transformation and change programmes resulting in performance improvement across a complex organisation. Possessing track record of demonstrating measurable advancement/improvement in operating model, value for money, assurance and compliance and user experience. Experience in an estate leadership role across a large-scale property portfolio with significant operational experience of hard services, including a 24/7 operation which focuses on high standards throughout. Track record of leading the provision of operational estates and facilities across a large-scale portfolio through the delivery of both in-house (from senior managers through to operational staff) and external delivery partners. Experience of leading from the front to build a culture of safety first. Excellent technical expertise and understanding of building systems, legislation and service requirements across a diverse portfolio. Track record of leading complicated transformation programmes. Experience of improving the accessibility of a large and complex estate, working with a range of stakeholders.

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SKILLS AND ABILITIES High level skills in one-to-one and group communication, persuasion, and diplomacy, in the face of potentially challenging audiences. Excellent communication and interpersonal skills, the capacity to enthuse and inspire, and to influence colleagues at all levels. Possessing a very high level of personal and professional credibility as the lead Campus Infrastructure and Operations professional within the organsiation. Possessing flexible and honed stakeholder management skills that can be successfully applied in a large-scale diverse public organisation. UCL WAYS OF WORKING FOR PROFESSIONAL SERVICES Having a clear commitment to leadership and people, setting a positive and emotionally intelligent example that motivates others to follow. Pro-actively influencing people and ideas to arrive at outcomes that are beneficial to the organisation. Ensuring robust process/project/task review and demonstrate evidence-based action planning.

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Working at UCL

UCL is a dynamic, global university based in one of the most exciting capital cities in the world. Not only does working at UCL offer the opportunity to work with game changers in your field, it also provides competitive terms, conditions and benefits. This role attracts a competitive salary level to attract industry leading candidates. UCL offers a compelling benefits proposition to its’ staff members. In addition to 41 days leave (inclusive of public holidays and closure days) and generous pension schemes, UCL provides a number of other staff benefits outlined below. • Excellent provision for professional development • The UCL Cycle scheme • The UCL Eye Care scheme • Voluntary Healthcare schemes • Subsidised access to a range of health and fitness facilities • The offer of an interest-free season ticket loan • Various family friendly benefits and support https://www.ucl.ac.uk/human-resources/pay-and- staff-benefits UCL aims to acknowledge, understand, and tackle structural inequities and unjust social power imbalances that affect our communities across the institution. This means recognising how we got here and what needs to be done to ensure equity, inclusion and belonging for those who are not systemically privileged by our society. You can learn more about our Equity and Inclusion plan at Equity and Inclusion Plan 2020- 21 | Office of the President and Provost (Equality, Diversity & Inclusion) - UCL – University College London

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Application Process

To arrange a confidential conversation to discuss the opportunity in more depth, please contact Ben Duffill and Michael Hewlett of The Management Recruitment Group on 020 3962 9900. Applications should consist of a comprehensive CV (of not more than 4 pages) and a covering letter (of not more than 2 pages). Applications should be sent to ucl@mrgpeople.co.uk clearly quoting the post title of the role to be applied for. Closing date for applications is Sunday 13th June 2021. Interviews will be held at UCL Monday 5th July 2021.

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