9 THE ARCH COMPANY
5. Manage the team to respond to all tenant issues and communications and escalations in accordance with Arch Co’s Customer Charter to include but not limited to general enquiries, repairs and maintenance, credit control, covenant compliance, service charges, health and safety, applications for landlord’s consent to tenants’ alterations, all in accordance with best practice and professional principles.
6. Collaborate with Credit Control to continuously improve collection of rent and other charges
7. Execute follow-up actions from the Operational Risk Management Inspections programme to manage and mitigate risk across the region and ensure that the region and all the assets therein are both head-lease and statutory compliant thereby minimising risk to the Arch Co estate and to the operational railway infrastructure. 8. To ensure that all tenants are always complying with the terms of their leases and tenancies particularly in respect of health & safety, maintenance and payment of rent and to manage and co-ordinate the remedy of all tenant breaches in accordance with current statutory and Arch Co processes and procedures. 9. Work closely with the Lettings, Asset Management and Capital Programmes Teams in the identification, scoping and delivery of all works required within the portfolio to ensure timely realisation of value. 10. Responsible for ensuring that the region and all the Landlord managed assets therein are statutory compliant (where Arch Co hold the duty of care) and are managed in accordance with best practice and professional principles.
11. Supervise and monitor the delivery of a robust cyclical maintenance and PPM regime across the region via the Arch Co supply chain.
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