1.0 Overview
Whistl offer two pre-sorted postal international products, each offering different service levels dependent on the speed of delivery required. Whistl CountrySort and ZoneSort are designed for companies sending large volumes of items internationally, with a minimum spend required. Delivery timescales are dependent on destination and service selected. Please refer to Appendix A – International Delivery Timescales for more information. CountrySort and ZoneSort offer customers a competitive and flexible service for the mailing of all formats; letters, flats (large letters) and packets. 1.1 Who it suits Whistl International Pre-Sorted services are perfect for businesses currently sending high volumes of letters, flats and packets internationally through postal networks. CountrySort and ZoneSort are available to customers who meet the minimum spend / volume requirements and are able to sort their items to the necessary selections. Customers also need to be able to provide a manifest file detailing the number of items and weight for handover, and attach Whistl bag labels to the bags. 1.2 Minimum Spend For Whistl ZoneSort, the Minimum Spend is £5,000 per year. For Whistl CountrySort, the Minimum Spend is £10,000 per year. The minimum charge per handover is £25. 1.3 Included Services • Presorted ZoneSort service for items destined for EU and Rest of the World locations (see Appendix B ) • Presorted CountrySort service for items for all designated locations within the CountrySort Destination Guide (see Appendix B )
• Letters • Flats (Large Letters) • Packets • Return of undeliverable items where possible
Excluded Services
• Parcels • Signed for or tracked services • Express delivery items 1.4 Collections
Collections from customers will be between Monday and Friday, not including public holidays. Saturday collections will be by agreement only. Collection times will be by agreement between the customer and Whistl 1.5 Presentation Items must be presented in mail bags, weighing no more than 10.5kg. Bags should be securely sealed with bag ties and Whistl International bag labels (see Appendix C ). Each bag should only contain items for a destination indicated on the relevant Destination Guide for each product (See Appendix B ). Items should be handed over with a correct traycard. (See Appendix D ) An accurate electronic manifest should be sent on the day of collection, detailing the number of items and weight per destination (see Appendix E ). Failure to supply an electronic manifest will result in the items being quarantined. A hard copy of the manifest should be placed in the first bag in the handover sequence – e.g. bag 1 of 10. Bags can contain different formats for the same destination.
International pre-sorted Customer Guide / August 2014 / V1
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